Crazy, abusive patient? What do u do?
- 0Aug 1, '02 by AnagrayI had a very discouraging experience a few weeks ago.
I'm a tech on a cardiac floor. One saturday night about 8 pm I saw a stretcher coming my way, so as usual, I went to check out the patient and help to get him situated. It wasn't an old man this time, but a 30 y o guy.
The patient was ****** off by the ER nurse who transported him. For something she did that he didn't like, he called her names, said very nasty things about her right to her face. He yelled: " u get paid to do such and such" She turned around on her way out, obviously upset, and said " i don't get paid to take the abuse from you"
I thought that he was irritated by the 7 hour wait in the ER or something like that, i had no idea this would be the night from hell.
Noone could figure out what was up with this guy. He yelled and screamed all night long, refused his nurse, tried to call the police, cursed out the resident on duty, cursed out the security, and then yelled and yelled and yelled. He wouldn't leave ama, but he wouldn't take anything besides morphine and not just from any person.
I was supposed to go in and try to take blood from this guy and do his vitals. Iw as probably the only person who could go into his room without being cursed out or yelled at, but i was seriously concerned about him punching me out or something.
Of course, he was on the bell continuously. Every little thing caused a HUGE blow up - like the fact that he couldn't have mountain dew on a cardiac foor.
At the end of my shift I sat and talked with him, trying to settle him down, so the nurses can do their jobs and the rest of the patients can sleep ( it was close to 11)
The only thing that kept him quiet was me rubbing his back with lotion ( and i will never EVER do it again to any man, because this pig started hitting on me and asking me personal questions)
His doctor didn't come to see him until the next day and he basicly kicked him out.
In the mean time, the whole staff had to put up with abuse all night and all morning.
Have u ever had an abusive patient who was out of control?
I feel now that we are not protected enough against people like that, regardless of what their issues are. I have a hunch this guy was de-toxing, but it was just luck that he didn't lash out at anyone.
- 0Aug 1, '02 by Nurse RatchedAnd that wasn't to be flip or minimize the abuse you took. In my facility, any patient who treated the staff like that would find himself on the psych floor or out the door so quick his head would spin. You are nursing staff, not abuse receptacles. I'm thrilled for you he got out the next day - sorry you had such a crappy night .
(And he wouldn't have gotten morphine.)
- 0Aug 1, '02 by P_RN Senior ModeratorAmen Ratched. What I did about an abusive patient is:
Fell to the floor after being kicked in the face breaking my cheekbone. I then proceded to have a 20 min LOC and spent the night in the ER. That's what *I* did. I don't advise it.
Your guy sounds whacko. He's either on something or not taking something he should be on!!
First abusive word/act I'd walk out and call security.
- 0Aug 1, '02 by amyI am beginning to think I am not very nice compared to you guys. I give them a coule chances to correct their behavior, then I tell them that as longas they continue to treat people like that theywill find NOT ONE nurse coming to help them...remember the little boy who called wolf? Then, I do not go into the room, give them meds, or anythin else. And our security folks are great! They don't take any sh** and do not expect us to.
- 0Aug 1, '02 by joenpI am sorry that you had that bad experience. I agree with Ratched, a psych consult would have been a good idea. I am also wondering if some type of sedative could not have been ordered with the morphine that could have been given. I understand that his medical condition may have precluded that as an option. I think that the resident should have taken more of a lead and called this patient's attending to get something done alot sooner. In case of abusive patients, I would be calling the resident every 15-30 minutes with updates. If they started to get abusive, I would immediately invite them into the room with me to experience what I was going through. The resident would then have to start to do something, because I would not stop my updates until something was done. I think involving your shift supervisor would have been a good idea, they might be able to do something to help things along from an administrative standpoint. It is easy for me to say, but I have been in situations like yours and I did exactly what I said, and the resident got so tired of me that he finally called the attending and got a sedation order which we gave to the patient. I hope that this helps. By the way, I worked with frontal lobe head injuries, guys who were young and very strong! Good luck, and do not take abuse from anyone, you do not deserve it! Plus is your resident had any "testicles", he/she would have been more proactive with this patient. joenp
- 0Aug 2, '02 by deespoohbearI would have done this in this order: notify the pt's doctor, notify the shift supervisor, notify the hospital administrator, notify the police. We do not have security at our small hospital, so the PD is it. I would have not stood for this abuse for one moment. I may be a nurse, but I have rights also. One of them is not to be abused by patients, their families, staff, or doctors. Period. I don't go to work so I can be abused and cussed at. I go to work to help patients (and to earn a living). I doubt if many other professions would be subject to take this nonsense, so why should nursing? My guess is that is stems back from the days that when almost all nurses were female. We no longer have to take this bull. Hopefully you will never encounter this again.