Manager charting and my documentation missing!?

Specialties LTC Directors

Published

I had an incident the other day when a CENA was with a resident in LTC and stepped on the peg tubing, ultimately dislodging it from her body while getting her undressed to take a shower. To make a long story short, I was not on the same floor when this happened as the resident is obese and had to go upstairs in the nursing home to a more accommodating area for showers and bathing. After being contacted by the nurse on duty upstairs about the situation, she asked whether or not I wanted a foley catheter to be inserted for patency or for her to be transferred to the hospital. I opted with the transfer to the hospital and contacted the doc and he agreed. When the resident returned to the floor minutes later, I secured the site which had minimal bleeding with a sterile 4X4 gauze, and fully assessed and documented the actions that I took after the event, including vitals,the circumstances leading up to the event, etc. Well, the next day I did not work, but was told the following day by the midnight nurse to watch my back because our boss documented as is she was present the night when the PEG tube became dislodged. Problem is, the boss was not there and my progress notes of the events have disappeared and is no longer in the chart. The nurse who told me about this said that i report that she received about the resident after her return from the hospital was that the resident took the PEG tube out herself which was blatantly untrue. So that nurse then looked in the Chart as she knows that I document very concise and she found nothing but our manager's writing. The nurse then told me that the organization that I work for (only 3 months) are very big on telling nurses what to chart and when to chart in circumstances like these. However, my boss never even approached me about her taking my progress notes out of the chart and replacing them with her own as if she was there. My boss only received report over the phone from me as a standard rule for all transfers. I don't smell a lawsuit in this particular situation but who knows?

Should I run from this job or just start keeping a log and copies of all of my nursing documentation?

Specializes in ER.
There was a situation on my unit where one nurse (a favorite) had missed the fact that heparin was d/c'd from the hosp upon admission, and the res rec'd it for 5 days/BID. When the med error was discovered, it was merely d/c'd from the MAR as if this res was supposed to have had it, and the transfer papers from the other facility mysteriously disappeared. No PT/INR was ordered or anything to ensure the res wasn't in danger. Some people, (facilities) are so wrapped up in protecting the bottom line that the res' safety/care fall to the wayside. I'm with capecodmermaid: I would absolutely mail myself a written record of the actual events. If a lawsuit does come of it, you and the aide will have to testify, or at least submit a sworn statement about what happened. You have to protect yourself and your license, your facility won't do it for you.

Maybe I'm just not understanding, but why are you and another poster saying to "mail yourself a copy?" Why not just keep the information for future reference if called upon...? The original notes the poster made were not in the chart, as she found the manager had made a note (and wasn't there). The manager was notified, so the manager is ok in writing her story of the events.

I would keep a copy of the actual events that transpired, as well as who was there and who was notified... but to mail them to yourself? Wouldn't it be easier to keep a copy and just have it? Why all the extra trouble?

Specializes in ER.
To the OP, I would certainly rethink if this is the place you want to work. As far as CCM goes, I have found her to give quite intelligent answers and comments to others in this forum. As a fellow DON, I respect what she has to say.

I actually had a PEG get pulled out by accident by a CNA several years ago. We did send the resident to the hospital to have it replaced, the documentation of the actual incident was intact, and no harm came to the CNA or facility.

Back in the mid-90's, I remember a resident making suicidal comments and a weak attempt at committing it. The DON I worked under had the nurses all come back in from the last two days and rewrite all of their notes. Yes, it does happen but, I am happy to say it never will on my watch.

how can notes be altered or removed - it is tampering with a permanent record. Illegal. How can a DON come in and decide how something could be written, or added, just to CYA.... I could never work in LTC... I'd document events exactly as they were... there seems to be a problem doing this and management stepping in to cover things up. What BS.

Specializes in Geriatrics, WCC.

To MassED... how did it happen?? It did just as I said.

Specializes in Vents, Telemetry, Home Care, Home infusion.

Reason to mail yourself a copy is to have info in sealed envelope with postmark date on it...in case of future lawsuit, can prove when written and info not tampered with since date stamped.

Specializes in Gerontology, Med surg, Home Health.
Reason to mail yourself a copy is to have info in sealed envelope with postmark date on it...in case of future lawsuit, can prove when written and info not tampered with since date stamped.

Exactly.

Specializes in ER.
Reason to mail yourself a copy is to have info in sealed envelope with postmark date on it...in case of future lawsuit, can prove when written and info not tampered with since date stamped.

that is just sad.... that's what the medical record is supposed to be for. Also this is your own hand written record, not making copies of the person's chart and mailing it, is it?

Specializes in ER.
To MassED... how did it happen?? It did just as I said.

I wasn't DOUBTING you, it's just a load of BS and I'd get out of there - if they'd tamper with a medical record, they're not above doing anything....

Specializes in acute care and geriatric.
I find this really hard to believe. What DNS would risk her license and her career because one of the nurses was her favorite? None that I know. If you read all the posts on here, you'd think that all managers and DNSs are the embodiment of evil, which I know from being in the business more than 20 years, is patently untrue.

actually I once worked for a facility where a nurse was a known fave of the DON- she worked a night shift and gave a screaming patient a double dose of valium- 20 mg instead of the ordered 10. the patient was found in the am without a pulse. the DON covered for her despite the fact that she hadn;t measured vitals or informed the MD - could have been many reasons for the screaming- I was disappointed. another situation from the same DON- her nephew married a nurse and she made her head nurse of a unit even though she was working only 70% shift (not full time). to make life easier on the new head nurse (who was an excellant delegator- if you catch my drift)- they ordered all routine vitals- wekly bp and such to be done at 2am between rounds. Imagine waking a patient at 2am to do routine vitals! when a patient kept coming up with bery high bps- she decided that it is because we are putting her under unnecessary pressure and we should stop checking her bp!! the poor lady stroked out and died within a very short time

Specializes in acute care and geriatric.

Can you ask around the nurses who worked in the shifts between the one where you wrote the elusive missing notes and when you returned to find them gone- and see if anyone saw someone tampering or removing parts of the patient chart. It would be great to have an eyewitness that the notes were removed and tampered with- even a DON is not allowed to do that, I sometimes would love to rewrite a poorly written note or fix bad spelling- but I can't!!! is there an official law that anyones aware of? Even if you cant find an eyewitness- can the nurse who took over that first shift- give an accounting that she remembers that you had written a note and it was in the chart? I am so sorry that you have to go through this- its not what nursings all about!!

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