How do you guys handle it when your resident has a very pushy family member that insists on treatments and interventions that do not seem necessary? For instance, family member insists that resident needs a pain pill or "nerve" pill immediately and when you enter the room the resident is sitting calmly in bed sometimes even sleeping. This has also gone the other way for me when I had a resident who was literally crying from pain (she was 2 days post-op back surgery) and the daughter was upset at me for giving Mom the prescribed Norco 5/325 instead of Tylenol because she doesn't want her mom to get addicted to the pain meds. I know we are supposed to be advocates for our residents and do what's best for them after OUR assessment, but how do you gently and professionally explain to a family member that you are not going to do what they feel is best?