Re: Charge Nurse did CNA work. Learned A LOT.
I was a CNA for about 4 years before I was asked to take the job as Staffing Coordinator. I make the nurse's and CNA's schedules, and assign where they work every day(among loads of other things). When I have nurse's constantly complaining to me about certain CNA's that don't do their best, or leave their work uncomlete or sloppy, I have to keep reminding them that they are the supervisor and one small role of their job is to make sure their CNA's know what they expect from them. I know that this may be difficult for some people but it's necessary. That's not to say you should get out the write ups at first but I think the CNA's should realize that what they do and don't do reflects on you and the image of the whole facility. Last week I had to attend a veeeery long meeting on "better management". The biggest message the speaker wanted to get across to us all is that if the employees under us are not succeeding, it is our job to do everything in our power to make it so they can. If they fail, we fail. We can make sure most of them succeed not by writing them up every chance we get, but to encourage and nurture them. This can be done with a passing smile, a "good job", or a "don't forget to___________ before you go". It doesn't take up any time at all, and it might make the CNA's feel recognized because that's one thing that they probably don't feel very often.
One thing I think might help (even in my facility) is to take a personal moment when you're at home or whatever and write down the most important things that you expect to be done by your CNA's-no matter if it's as simple as brushing and soaking the dentures or floating the heels and discuss them with the CNA's at the beginning of your shifts during report. If you don't give report to your CNA's, start. Call them all up there and do it even if they other nurses don't. They will respect you more if they know a little bit of what you know. If you're uncomfortable "telling them what to do", you could always say something like "we've had some complaints about_________, or the DON is going to be checking _________, so can you please make sure you pay special attention to that". That way it will take the focus off you and on to the management or hopefully, their own work ethics.
Good Luck!!
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