What's with the chip on your shoulder? - page 3
I was in the hospital visiting a friend who just had a baby. As I was walking by the nurses station in postpardum, things seemed to be quiet. I decided to stop and say "Hello". ONE nurse (mind you... Read More
Apr 27, '02This is what I would say to that nurse.
Have you ever heard of common courtesy and can you please leave your attitude at home? Thank you and have a wonderful day.
Apr 27, '02Originally posted by nurs4kids
. If you were hangin' out, then you may have asked for the 'tude.
Apr 27, '02Hangin' out? Hardly, I do have better things to do.
I stopped to say hello and let them know I was going downstairs to raid the vending machines and wanted to know if I could bring anything up for them. Of course I didn't get that far because I was quickly dismissed.
Apr 27, '02Exactly....How about, Look, I can see you're really busy, but I need some help here from a person who knows what they're doing.....Compliment someone somehow who is having a bad time, or place the importance on them...Perhaps they aren't feeling all that appreciated....I would want someone to treat ME that way...We have one admitting person who is quite accustomed to dealing with me and has, over the years, learned to recognize times when I am stressed to the max and maybe a little more (or a lot more) cranky than I should be..So, she will call up for a bed and, if I am going nuts, will take the time to say that she knows I am really busy and , if I can't call back within the hour, she will call me....That, I guess, is "our" signal and my warning that I have to deal with admitting...Sometimes you just have to approach them in a way that isn't hostile or immediately puts someone on the defensive. Takes years to learn or at least finesse it....If you greet someone with an attitude, or encounter someone with an attitude, friendly usually works better than like behavior, otherwise, the person with the attitude to begin with will not only NOT listen, but the attitude will only get worse AND nothing is accomplished for either of you. We older nurses know all about it...In our day, the technique was called. "Doctor/Nurse" games....
Apr 27, '02And, if they were THAT totally rude, it was THEIR problem and I wouldn't want to deal with them either....
Apr 27, '02Oh don't jump all over Tracy - she was only trying to explain what SHE has encountered, possibly explaining why you encountered what you did from ONE nurse. ONE.
I too have had patients walk right into the nurse's station admist open charts to view the babies in the nursery. Yes I develop a 'tude because in my mind, they should know better than to waltz behind an obvious barrier. I curtly ask them to leave. I have patient's confidentiality to protect.
Look, we weren't there, we don't know. We're only offering reasons based on our own experiences as a patient, as a nurse, in our speciality areas. If you obviously have better things to do other than hang out at the nurses's station, well then ok!
Apr 27, '02If yo're referring to me, I am not jumping all over anybody, merely expressing my opinion..Besides, I don't have that much energy to waste....
Apr 27, '02O.K. Correct me if I'm wrong BUT a Hospital is a business so in effect the patients are it's customers. Before I became a nurse I encountered horriblely rude and incompetant nurses and reported these nurses to the business office in that facility. I believe if you can't "deal" with the stress and be courteous to your "customers" then don't work in a position where you encounter these situations on a daily basis.
Apr 27, '02Suzy K,
I'm not quite sure who Tracy is, but I don't think any of us were jumping on her. I appreciate everyone giving me their thoughts about the situation and hoped I would hear contrasting points of view.
Apr 27, '02Wonder why the DOCTORS rarely get chastized when rude but No NURSE can EVER have a bad day.......Been that way as long as I can remember.....Sad but true...And thankyou, because I wouldn't intentionally "jump" on someone unless they just gave me a winning lottery ticket or simply asked me too...(well, maybe my husband if I am in the mood... Ok, sorry, enough tired night nurse banter.....
Apr 28, '02NO, patients are not customers. I don't care what the new generation of business people who run healthcare say. A customer is someone who decides whether to shop at Walmart or Marshell Fields. A customer is someone who decides to get an oil change at the dealer or decides to go to the local quick change place. They are not someone that gets sick and has to go to the only hospital in town, or the only hospital their insurance company says is in network. Customers are not people who get into bad car accidents and are taken to the nearest hospital. And while nurses are human beings just like anyone else it is entirely unacceptable to be rude because you can. Nurses fit into the same catagory as fireman, police and rescue workers. If you can't be decent to the public than you're in the wrong job. I have been curt with family members or patients upon occasion when they have been nasty to me, I won't tolerate that at all. But not only is it unprofessional to behave as described in the first post, it is simply poor manners.
Apr 28, '02i re-read the first post & noticed that proud2bme stated that she was visiting a friend whom just given birth. when reading the post the first time, i only saw where proud2bme mentions about being a "soon to be nurse". i automatically assumed that she was a student at this facility & was mal treated. i guess i have to get my reading glasses checked...lol.
other than advising proud2bme to ask her instructor to change or not assign this nurse to her in the future, all other statement remain the same.
wow, i'll really try reading things clearly in the future!!!originally posted by skm-nursiepooh
...no matter what's going on...you didn't deserve that!!! you probably did the right thing by not saying anything else to her...you're probably seen as just an annoying student in which some people aren't cut-out to deal with or teach & think they can take their frustration out on. this certainly is no way to set examples to such students & future nurses. :angryfire
the unit or department acuity has no bearing on the amount of rudeness & unprofessional behavior this nurse displayed!!! i would inform your instructor about what happened & request not being assigned to her again. as far as those other nurses not saying anything, it would've been inapproriate for them to say anything to her, especially in front of you; but my guess is that someone just might've spoken to her privately though.
there's no wonder why people are leaving the nursing profession in droves...& having difficult time attracting new ones too !!!Last edit by SKM-NURSIEPOOH on Apr 28, '02
Apr 29, '02nothing, i repeat, nothing! excuses bad manners! we all undergo stressful situations in the nursing workforce & yes, we're all human. there is no place for the rude, arrogant, bullying, cold, hard types in the "caring" profession. i've been nursing for 34 years, pretty much seen & heard it all. nothing will ever convince me that being rude has a place or is excuseable. as for the post about protecting patients casenotes while writing them etc in the station....just goes to show how much we need a seperate room where we can document & store those confidential notes??!...
remember.... "do unto others, as you would have done unto you"
wishing you all a pleasant & happy end of april! :kiss