Hello all. I'm posting this under general nursing instead of Case Management because the position I'm inquiring about isn't really nursing case management. I recently accepted a telephonic medical case management position. I begin my training this coming Monday. The company hires nurses, physicians and CNAs (though I don't know how a CNA can really do this job unless they are in about their last semester if nursing school. ) It's a third party company to an insurance company where we, from what I gather, answer calls from clients seeking health insurance and get an assessment from them about their medical history. From what I'm told, we have to "close cases" as quickly as possible. Our assessments have to be very thorough so that we can "close the case" and not have to keep calling them back to get more info that perhaps we missed. I've read reviews of the company online from previous and current employees. Almost all the comments stated its a high pressure, very micromanaged environment where "you constantly feel like you're going to be fired for making mistakes." I'm the type of person that tries to get ahead and get as much info and advice as possible before I delve into something. So, finally, my question is.... does anybody have any advice on this type of job? How to succeed. What to be prepared for. I've heard there us A LOT of multitasking (but I don't know doing what.) I've heard some clients and physicians can act like real jerks I'm very used to that, so I'm not too concerned about that. But anything else I can prepare myself for? Thanks for reading through this long post.
Jul 17, '13
Thanks guys. As far as the job description, I got that from the interview and from 2 of my fellow nursing grads. I graduated a year ago, and one girl has worked there for a year now and says she likes it ok. The other girl no longer works there and says its "HARD" but may be for me if Im used to heavy multitasking with computers, which I am. Honestly, I feel hopeless. I worked for 2 months at a SNF and quit because I let bullying behavior get to me. Then I worked for a few short days until I was threatened to be fired if I made "one more mistake. " The situation was that I got extremely behind on med pass and just had the worst day ever. The DON called me into her office a few days later saying 4 days had gone by without a resident's dressing being changed on her foot. I was the pm nurse who cared for her on the fourth day. (So 11 other shifts went by without it having been changed by other nurses.) It wasnt reported to me that this resident even had a dressing. So I quit because it was very very clear that the DON wanted to fire me but wouldn't yet because she had already promised to give me 1 more day of training (which I had requested after that horrible shift.) My first SNF job was hard but I had been getting better. Slowly. I feel so hopeless. I enjoy nursing but feel like I wasted years because I feel like a failure.
Last edit by SleeepyRN on Jul 17, '13
: Reason: edit