I've been an R.N. since 1995. All my experience has been inpatient labor and delivery. I took some time off to be with my kids at home and have recently returned to work as an office nurse for an Ob-Gyn. I am the 1st R.N. he has hired. His other staff members are M.A.s. I took my 1st phone call from a pt. the other day. It was not a serious matter. My inclination was to chart what her concern was and my response. I double checked with the MA that was working with me that day and she said it was not necessary to chart it at all. She said they take so many phone calls that there is no time to chart all the calls. I disagreed with her and took the time to chart it anyway. My question to other office nurses is this... do you chart all phone calls from your patients? Also, if anyone knows of a good book or resource for nurses who do a lot of "assessments" over the phone (like from nervous pregnant women), or for telephone triage nurses, I'd appreciate the name of it. Thanks!