You started at age 14 in pharmacy???
Do you guys have any advice how to handle people who are incompetent, undereducated, and have inadequate communication skills
I too question this statement as very judgemental and value ladden.
HOW do you know this person is "undereducated", unless they've shared their resume with you...
I always ask those under me if they “can do” something or if they “can help me complete a task
You are giving staff the option here of completing task or not...
Everything she says is "you have to" "it must be done"
Clear expectation that work needs to be performed in certain manner.
Use of either style for majority of communucations can cause problems---and they are opposite styles which is why it's so annoying to you.
In first, some staff will perceive "well I don't Have to do what they request"
Second, "always telling me what to do" can become a turn off.
Mixture of both is what is needed. Might be that this Supervisor uses a lot if "you will do... I expect" because her history of working with staff shows they need direct expectations or otherwise work will not get done with "can you help" statements. I have one staff member that consistantly challeges me: you never told me I HAVE to do it....responds best with " Please do this now.... I need you to do XYZ.
Some people are auditory learners, others visual. Managing a homecare Central Intake Department, I found staff started to take shortcuts to do work or make "I didn't understand" comments so I started using email as a way of clearly communicating expectations using our new computer database in 2003.
Found out that 1/2 staff "not having the time" to read emails being sent or did not know how to use/send them....therefore missing out on changes to database entry needed to be performed. "There wasn't a voice mail about this" was response. Even though I clearly informed my staff that email would be used as
a. everyone would have the same message instantly
b. info could be saved in files and referred back to...no mistake words/phrases used in voicemail which only has 14 day save.
c, expectation that email messages sent would be read SAME day.
Taught me that even with staff using computers for 2-3 years, needed to improve My communications with staff. Sat down with staff to ensure everyone knew how to send & open received messages, how to store them. Built info yearly performance eval "Staff would become proficient in email use and sending messages". Those that are auditory learners, still send some messages via voice mail. Now 95% staff use email to communicate with 5 branch offices and have documentation to back-up issues.
Communication is a two way street. Glad to see that you are open to consideration of your style along with others.