OK, here's a good one: Same psych hospital I mentioned in the "called on the carpet" thread allows discharged patients to fill out a "satisfaction survey" before they leave. Now, in all fairness, some of these patients were more than complimentary, and we would get a little note in our mailbox if they mentioned us in a positive way. On he flip side, if someone said something negative, we would get a reprimand. Remember, now, these are certified PSYCH patients, and the management would take these things seriously! I had more than a few talkings to because (GASP!) I would not give 4 Lorcets to a patient at a time because "that's the way I take them at home!"
The crowning indignity was this one woman who put on her paper that I "made faces" at her through her admission and that I "called her names". The faces I made were at her 2 year old that she BROUGHT WITH HER while she was being admitted, and the name? She overheard another nurse and I discussing music, and later put on her d/c papers that I called her an "All American Reject".
This case was very interesting, simply because, during an admission, the first question you asked was "Why are you here?" She replied "I just found out I have HIV." I asked when she was diagnosed, and she said, "Oh, my family and friends told me I have it." No doctor visit, not bloodwork, nothing. And management took these people seriously.
So, my question is: does your facility have anything in place like this? I'd be interested to hear about it. Thanks for reading.
