Published
OK, here's a good one: Same psych hospital I mentioned in the "called on the carpet" thread allows discharged patients to fill out a "satisfaction survey" before they leave. Now, in all fairness, some of these patients were more than complimentary, and we would get a little note in our mailbox if they mentioned us in a positive way. On he flip side, if someone said something negative, we would get a reprimand. Remember, now, these are certified PSYCH patients, and the management would take these things seriously! I had more than a few talkings to because (GASP!) I would not give 4 Lorcets to a patient at a time because "that's the way I take them at home!"
The crowning indignity was this one woman who put on her paper that I "made faces" at her through her admission and that I "called her names". The faces I made were at her 2 year old that she BROUGHT WITH HER while she was being admitted, and the name? She overheard another nurse and I discussing music, and later put on her d/c papers that I called her an "All American Reject".
This case was very interesting, simply because, during an admission, the first question you asked was "Why are you here?" She replied "I just found out I have HIV." I asked when she was diagnosed, and she said, "Oh, my family and friends told me I have it." No doctor visit, not bloodwork, nothing. And management took these people seriously.
So, my question is: does your facility have anything in place like this? I'd be interested to hear about it. Thanks for reading.
Where do I start. Well, I came to work yesterday (I am the charge nurse of my floor) and found this HUGE sign on a tripod in front of my desk telling everyone about the flu. And I was given a package of bright yellow stickers with the day of the week written on them. If a visitor came up without a sticker I was supposed to screen all of them for the flu and then put a sticker on them before they could visit. My unit has 34 beds. I can't even keep up with all the stuff I have to do NOW, let alone screening visitors that are getting off the elevator in packs. Some of these people come in large groups of 10-15 family members. Policy says "only two visitors". So why is someone not stopping them when they come through the door downstairs. I am not the police. I just ignored it.
There is ONE thing that I think will be a good thing coming out of Universal Healthcare/Public Option.
The Press Gainey question--out the window.
I'm going to start practicing--"We don't care if you choose our hospital. You had no choice. And Oh, you don't like the way the juice tasted? Too bad. You have no choice. And oh...if you don't like us, go up the street to the hospital there...because it's us or them...we don't care anymore. Good luck and get the heck out of here with your over-entitled, brat self."
tipsplease
19 Posts
The person who mentioned being able to look up nurses on the internet riled me about something I think should be illegal....in Georgia all you have to do is put in a nurse's (or any other professional's) name and you get their current address. I am finally working at a hospital which only puts our first name on our badges. In the past some of my co-workers were stalked because of the Ga. board of nursing policy.