The other day I caught the CNA complaining in front on the patient because she had to change her a second time for being incontient of stool. The patient was total care and too weak to get out of bed. I know CNAs get very busy and I help whenever I can, but this is unacceptable. The patient was apologizing and feeling miserable. I didn't know what to do.
I just said to the patient loud enough for the CNA to hear. "You didn't do anything wrong, Mrs. X. Please don't worry about it. You're sick and you have diarrhea. It must be terrible. Your job is to get better. She's just frustrated because she's busy today."
Should I have said anything to the CNA? If so, what? She's a pretty good worker in general.