Quote from Batman24
If this was the first time I caught this behavior I would take the CNA aside and let them know their comments were unacceptable, unkind, and unprofessional. If they did it again I would write them up and get a paper trial started. As it sounds like this CNA is usually a good worker hopefully it was just a one time event.
like most times, i agree w/you batman.
verbal 1:1 first time.
write up, second time.
during your chat, it's sometimes helpful to empathize w/cna, acknowledging his/her frustration.
but the clear message must be, that pts should NEVER pick up on any negative input.
rather, treating one w/dignity includes being sensitized to the sheer horror of being dependent on a stranger to clean up your mess.
if able, i often take turns w/the techs in cleaning up the various messes.
we have lots of pts w/uncontrolled diarrhea, vomit, bleeds.
i can't imagine any one 'title' being destined to always being responsible for clean up.