What do you say...?
Ive got one.
What do you say to the irate mother who has brought her child into the ED at 2 oclock in the morning for a c/o that he has had for 2 weeks, and who is now lecturing you on how it is unacceptable to have to wait for 3 hours to be seen? My answer- "well Im sorry ma'am, but this is not Burger King, and unfortunately, we do not do things 'your way right away' here in the ER. Unfortunately, the gentleman who needed a tube put down his throat so that he could keep on breathing took precedent over the cough that your son has had for the past 2 weeks. And yes, youre right, we should have more people working here, but unfortunately, (and I dont know why) there arent too many people who are eager to be standing here in my position trying to explain why the wait is so long".
Yes, i said this to her among other things, and yes, I was bad, and yes, i should try to be more empathetic, and yes, i had a tone with her all the while, but hey, you know you've said worse (me too) and it felt good dammit!
sorry if this really isnt related to the original post, but it is kinda an ER question, isnt it? I think it might fit under psych-social area, no?
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