I am working as a New RN in Triage and on the floor, at a rural clinic. We currently have 2 Doctors and 3 NP's. Usually we have 2 providers on any given day (except Monday which is one of the busiest days of the week - go figure). And each provider usually has their own MA/LVN to assist them. There are usually about 4 people in the front office. Then there are the other medical records/admin/billing/HR (about 15 people).
Then there is Triage which is always one person, fielding all the calls passed to them from front office, all refills/pre authorizations, doctors notes, checking up on patients, triaging pts that come into clinic for help, answering everybody and anybodies questions, and a million other things I am learning every day. We have over 2100 patients on file and are usually scheduled all day every 15 min except for lunch. And we are not on Electronic Medical Record Yet, so everything is done with charts. Oh, and there are "no set protocols" for Triage. We write everything into a blank spiral bound notebook, and of course document into the charts. I pray everyday that I make it through. And the person above me is not a nurse, so I always have to go to the MD (who usually have no clue how my stuff is supposed to work/paperwork/etc).
I was just curious if this is standard? One triage nurse? I am not sure if I can do this most days, although I really do like the job and the people I work with. There is one other "triage nurse" who is an LVN.