What do patients say that irks you?

Published

"They are going to have to take the baby"

I don't know why but that statement makes my jaw clench up everytime I hear it.

I had a patient the other day ask me how I was going to insert a foley since "the head is down there, wont that hurt the baby?" For the love god, people .... come on .. 2 HOLES! SERIOUSLY! :uhoh3:

and my favorite of all time ...

"Does that machine beep everytime I dilate?" .. this one left me speechless

Please share your "omg, no she didn't say/ask that" quotes

Specializes in L&D.

Had a really irritating patient and family last week. She wasn't in labor, but the family made such a fuss when she was sent home, the doctor admitted and induced her. The family was present in large numbers and all demanded meal tickets. When told we only give out one meal ticket to one person and only during labor, they cleaned out our snack kitchen like a swarm of locusts.

After the delivery, the family left pretty quickly, but the FOB stayed the night. He took a shower and then wrapped up in a sheet to sleep. The nurse suggested he get dressed and he declined stating that he was now clean and his clothes were dirty. He handed them to her and told her to get them cleaned for him. She gave them back and suggested he give them to his family to clean.

Where do people get the nerve?

Had a really irritating patient and family last week. She wasn't in labor, but the family made such a fuss when she was sent home, the doctor admitted and induced her. The family was present in large numbers and all demanded meal tickets. When told we only give out one meal ticket to one person and only during labor, they cleaned out our snack kitchen like a swarm of locusts.

After the delivery, the family left pretty quickly, but the FOB stayed the night. He took a shower and then wrapped up in a sheet to sleep. The nurse suggested he get dressed and he declined stating that he was now clean and his clothes were dirty. He handed them to her and told her to get them cleaned for him. She gave them back and suggested he give them to his family to clean.

Where do people get the nerve?

WTF?! Why were they even ALLOWED in your snack kitchen? Why does even ONE person need a meal voucher----haven't they known for 9 months this day was coming? Couldn't they set aside enough to buy a meal in the cafeteria? Didn't they pass numerous fast food places on the way in?

What the heck is going on in hospitals these days, that visitors expect to be fed, for FREE? I hear about ER nurses having to pass out sandwiches and snacks in ERs, and all I can think is, "If this patient is so sick that he needed to come to the emergency room, shouldn't he be required to remain NPO--in case he needs labwork that would be more accurate if he was fasting, OR, God forbid, he needs to go to surgery? And why can't his visitors purchase their OWN food and drinks?"

And a visitor handing a nurse clothes--dirty, at that--and demanding SHE get them cleaned for him? That is disgusting. I would have hurled them directly into a red bag, and called security to escort him out, and let administration yell at me all they wanted to. THEY can wash his nasty clothes.

I am a firm believer in the philosophy that people will only take advantage of us if we allow them to do so.

Maybe we need to go back to the '60s, where the expectant father (and visitors) waited in the waiting room, and went to the cafeteria or purchased food or coffee from the vending machines when they were hungry or thirsty.

I agree. Where, indeed, DO people get the nerve? How in heaven's name were these people raised, with their preconceived notions of entitlement?

Gosh, I can remember my (then) 4 year old (she's 27 now, LOL!) being hospitalized after an emergency exploratory lap for a liver laceration after an MVA. I WORKED in that hospital----but I would never have asked for so much as a popsicle or juice for my other toddler while visiting, let alone meals for myself; nor did I witness anyone else attempting to do so while visiting THEIR children. My goodness--my husband and I went to the cafeteria, and purchased our meals----why do people think that the hospital owes them ANYTHING? What has caused this paradigm shift?

I hope that at that time you took that problem a step further. That nurse really needed some education. Why do you think we have so many mothers having trouble these days? It's because there are still nurses out there givign out that kind of advice.

That's troubling that their are still nurses out there who think that way when there is so much information on the advantages of breast feeding.

Personally, when I had my three children (especially my second child), I had wonderful nurses who who helped me with my babies (i.e., benefits of nursing, latching on, etc.) When I would get frustrated that my baby wasn't latching properly, the nurse would assist me and give me tips on how to do it properly. Their advice helped me tremendously, so much so that I was able to breastfeed my last child for almost 2 years! It was a wonderful bonding experience. Hopefully those nurses can become more informed. The nurses I dealt with were lactation specialists, which probably made the difference.

WTF?! Why were they even ALLOWED in your snack kitchen? Why does even ONE person need a meal voucher----haven't they known for 9 months this day was coming? Couldn't they set aside enough to buy a meal in the cafeteria? Didn't they pass numerous fast food places on the way in?

Generally, I think that hospitals are afraid of getting sued-for multiple reasons, and this allows some people to run rampant. What do you think this group of poorly behaved people would of done if asked to leave, or to get out of the snack kitchen? I doubt that they would of gone willingly or quietly!

Specializes in Obstetrics.
I work in L&D only most of the time with post partum patients staying over when post partum is full, I really don't like post partum and to top it off the patient and family members are alway's asking when am I going to my room?(would you rather be in a semi private room or in your labor room that I just cleaned up so nicely for you?) When will I see the baby?(for the 100th time I told you four hrs after delivery) When am I going home?(Please lady can you listen 24hrs normal delivery 48 hrs if c/s) :lol_hitti !

I hate to say it, but I would be asking over and over to see the baby also. Do you separate mom and babe pairs? Do you still have a regular nursery? Or are you talking about NICU or special care nursery? We haven't had a regular nursery for years. Moms and babes are never separated but cared for together regardless of where they are. How do you manage successfull breastfeeding?

When will I see the baby?(for the 100th time I told you four hrs after delivery) When am I going home?(Please lady can you listen 24hrs normal delivery 48 hrs if c/s) :lol_hitti !

I would ask several times too, if you kept my baby away from me for a four hour period. Why is the separation required? What about breastfeeding Moms who are encouraged to nurse q 2-3 hours?

I hate to say it, but I would be asking over and over to see the baby also. Do you separate mom and babe pairs? Do you still have a regular nursery? Or are you talking about NICU or special care nursery? We haven't had a regular nursery for years. Moms and babes are never separated but cared for together regardless of where they are. How do you manage successfull breastfeeding?

I work on a L&D unit only,the babies stay with mommy for one hour after birth, this is when breastfeeding is encourged, we have had exceptions when mommy is breast feeding well the baby can stay longer as long as the RN is trained to trans the infant...But since postpartum & L&D are seprate almost all of our babies go to the well baby nursery one hour after birth, then reunited with mom in postpartum.

I would ask several times too, if you kept my baby away from me for a four hour period. Why is the separation required? What about breastfeeding Moms who are encouraged to nurse q 2-3 hours?

The infants are transfered to the well baby nursery after 1hr of bonding, breast feeding is encouraged immediately after a lady partsl delivery....while the infant is in the nursery VS are done and it is being monitored for thermo-regulation,hypoglycemia , or any other abnormal findings. Then the infant is bathed, warmed up , all the paper work (chart) is done and the baby is transfered back to mommy's room this practice usually takes about 4 hrs in the hospital I work in, I guess we are behind the times , I have heard of us changing to LDRP (so it can all be done in the delivery room), but this has not been implemented as of yet.

Wow, we keep our vag deliveries 48 hrs and c-sect pts stay 96 hrs! I guess that's why we have L&D and postpartum seperate. With 300-350 deliveries a month and our long postpartum stays, plus gyn surgery pts, we are pretty busy!

Melissa

Yes you are pretty busy,we average 150-250 no gyn surgey/pts. Our pts who are lady partsl del. and GBS+ stay 48 hrs, GBS+ c/s 72hrs and of course any thing out of the norm gets a longer hospital stay.......I guess our uncomplicated pts get what you call a drive by delivery....LOL

Specializes in Obstetrics.

Obviously we have more time, only 100 + low risk deliveries a year. No epidurals. But only 2 nurses to work L&D, postpartum/gyn surg. and clinics. We have no nursery at all. Babes needing special care are sent to regional facility with mom. Babes here sometime come to "tea" with us in our break room.

WTF?! Why were they even ALLOWED in your snack kitchen? Why does even ONE person need a meal voucher----haven't they known for 9 months this day was coming? Couldn't they set aside enough to buy a meal in the cafeteria? Didn't they pass numerous fast food places on the way in?

Generally, I think that hospitals are afraid of getting sued-for multiple reasons, and this allows some people to run rampant. What do you think this group of poorly behaved people would of done if asked to leave, or to get out of the snack kitchen? I doubt that they would of gone willingly or quietly!

Well, that's when you call security to escort them out. Why woud "poorly behaved people

who refuse to leave "willingly or quietly" be given any extra accomodation or consideration? And why would the hospital be sued? What damages have these rude, illbred people suffered by being told to leave a snack kitchen meant for inpatients and staff?

In fact, I think the hospital has a responsibility to take a stand and say "We will not allow any behavior, on the part of patients OR visitors, that will interfere or even potentially interfere with the delivery of nursing or medical care."

And, while they are at it, what would be so wrong with posting conspicuous signs that say, "Visitors---if youwould like to bring in outside food for yourself, you are free to do so, but please do not ask our staff to provide meals, snacks or beverages for you, or help yourself to food meant for patients and staff. Staff lounges and kitchens are off-limits to visitors, and food you find in unit refrigerators may be part of a patient's special diet, or possibly a staff member's meal brought from home."

The suits would claim that was poor PR. Thats why most of the stupider decisions are made at my hospital.

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