A patient tells an employee that they do not want a certain staff member (who I'll call "X") to care for them again, because X has been rude and "abusive" to them, both in attitude and care. The patient says that they did tell their nurse about X's actions, and they requested that X doesn't care for them again (but they are worried that this request may not be honored), and the patient doesn't want further advocacy. The employee feels torn - they know and are friendly with X, and wonder if X's no-nonsense manner may come across as rude, or if in the course of no-nonsense physical care, the patient may have interpretted it as abusive. So, the employee relays this conversation to their own boss, without giving any names or identifying info (since the patient didn't want the employee's advocacy and asked that they not speak out about it). The employee isn't sure of what to do beyond this, since the patient said that they told their nurse. The employee wants to ensure the patient's safety and wellbeing, but doesn't want to betray the patient's request not to say anything more, nor do they want to put X through the process of allegation/etc., but they DO want to make sure that they do the right thing, whatever that is. And then they also wonder: if they do something more, should they tell X, and the patient, that they did?
