that you have heard of a hospital requiring nurses to do?
I was in a meeting with a group of nurses yesterday - most of us with more than 25 years as RNs - and was hearing about the lovely new practice of "scripting". What is that? It means giving you - a professional nurse with all of your experience and skills and knowledge - a cute little "customer relations script" that you are supposed to say to patients when in various patient interaction situations.
For example: before leaving the room at one hospital, you are supposed to say " Is there anything else you need? I have the time." (whether you have time or not)
I understand basic sense about being pleasant to patients. I understand courtesy. I even know that a few nurses can use a little work in these areas. but the indignity of giving a professional RN a script to use when we talk to our patients? All because some consultant has told them it will improve the patient satisfaction scores. Cartain of our chains seem to be stars at this sort of thing - part of the corporate mind set I guess.
Anyway, I wanted hear how wide spread is this and what other stupid ways of degrading our practice are you seeing out there?
I must confess...it is not below me to take that piece of propaganda and stick it in the urinal face up; nothing subliminal to the message I'm sending back:saint:
This proves it, our employers are definitely organized. I've seen this at other hospitals too. Talk about scrimping on the tile and wallpaper budget! I can think of another use for their "scripts,"...if the waxies run out. Think of the money these hospitals could save to reinvest in hiring more nurses by eliminating the scripts and the assistant managers who post these ridiculous pieces of, "I've-got-to-justify-my-middle management/consultant-existence-on-the-face-of-this-earth?" God knows they aren't contributing to the real work we do caring for patients.
Just another reason for nurses to join the National Nurses Organizing Committee, to fight for a national health plan. Let's hear it for public accountability and for the responsible use of resources to insure that patients get the care they need and deserve.
Is there anything else I can do for you? I have the time...I have the time...I have the time...I have the time...."Sparks flying, alarms blaring, smoking coming out of my ears"..
Reminds me of the movie Office Space
"Corportate accounts payable, Nina speaking. Just a moment...Corportate accounts payable, Nina speaking. Just a moment...Corportate accounts payable, Nina speaking. Just a moment...Corportate accounts payable, Nina speaking. Just a moment..."
totally agree with whomever said that saying that script while simultaneously managing the work of ten nurses would look rather ridiculous in front of family members.
Don't worry, a plumber will be by shortly to administer your medications.:)
:rotfl:
Completely possible, our maintanance manager was often weekend MOD. And he was VERY INVOLVED. Drove the charge nurse crazy to have the "janitor" telling her how to do patient care.
As an aside....my hair salon answers.."Thank you for calling ________, how can we make your day?" Sweet huh? I think it's ok there, 'cause getting my hair done DOES make my day!
ayla2004, ASN, RN
782 Posts
ye gods this within the NHS?
i can understand that private health care in the usa is a buyers market
but not within the NHS