Wait staff and flight attendant c/o customers

[dudette10]

There are plenty of FB groups and communities dedicated to wait staff and airline staff, where they can vent about customers. Most of the time, I don't quite understand what they are so on about. For example, there is a meme about an airline passenger being unable to get into the bathroom with a pic of a flight attendant laughing. Huh?

I read these things, and my first thought is, "You ARE customer service--no doubt about it--so why are you complaining??" It's not like you've just finished up a rapid response on someone, and you are getting yelled at because you didn't bring fresh water to someone fast enough.

I just don't get it. Everyone is entitled to vent about demanding people in customer service, but my compassion meter is broken when someone in customer service is having a fit over a passenger or customer asking for a glass of water.

[mariebailey, MSN, RN]

I totally understand what the OP is saying. Flight attendants & servers have tasks like serving food & beverages as one of their primary responsibilities. Nurses are first & foremost healthcare providers. I don't think she was insulting people in customer service. I waited tables all through college and while I was taking my nursing prerequisites after college. I now tip excessively when I go to restaurants b/c I know how hard they work. Like the OP, I would find it odd if a server complained about having to get a refill for a customer when that is their primary responsibility. It would be like a nurse complaining a/b having to pass meds. I have wanted to shout expletives when, in the middle of providing actual healthcare, another patient is hitting the call button repeatedly b/c she wanted beef broth instead of chicken broth.

[Anna S, RN]

Drives me crazy when servers do not write down my order- they always think they will remember it, and the vast majority of the time, they get it wrong. I want to say "please write this down!"

I go to the same restaurant regularly, and always order extra onions with my gyro- they never write down orders and I am tired of having to remind them about the damn onions over and over again every time I go there.

[sjalv]

Drives me crazy when servers do not write down my order- they always think they will remember it, and the vast majority of the time, they get it wrong. I want to say "please write this down!"

I go to the same restaurant regularly, and always order extra onions with my gyro- they never write down orders and I am tired of having to remind them about the damn onions over and over again every time I go there.

I never took an order without writing it down. You just never know what will interrupt you on your way from the table to the POS.