Verbal Abuse and Neglect--What Should I do???

Nurses General Nursing

Published

there is an ongoing situation where i work. a nurse on that shift is verbally abusive to patients, cursing in front of them, talking to them like they are animals, and neglecting them. i could spend all day documenting examples of this ongoing behavior.

maybe three weeks ago i reported what i have been witnessing for 6 months. until then, i guess i thought maybe a charge nurse would do something about what was going on. i didn't want to cause trouble. i knew that the charge nurse was seeing the same things i did. nothing changed. finally, i reported the situation directly to a manager.

one tidbit of the whole story had to do with internet use. all night long, looking at really weird, sometimes inappropriate sites--basically, if one looked at the pattern of internet use, it would clearly show that patient care wasn't taking place.

the only thing that i'm aware of that came out of my complaint was an order that the night shift was no longer allowed to use the internet. not for any purpose.

but, the problem is not internet use, it's a matter of work ethic and morals. replace using the internet with reading magazines and gossiping--the problem is still there.

the dehumanizing treatment and borderline neglect of patients is the big issue. the demented and confused patients are the victims.

i knew somehow that complaining would come back to haunt me. i realized quickly that i would have to leave the department, and i've arranged that.

what's bothering me is that this situation is going to continue and that possibly it may never be addressed. patients on that floor on certain nights will be treated and talked to like animals.

my grandmother died on that floor. i made the decision to change careers on that floor. i never even considered beginning my nursing career anywhere else, and i am sad that i have to leave. i see my grandmother in every patient there, and i can't leave knowing that people are going to continue to be treated in such a way.

what would you do?

Specializes in Med/Surg/Ortho/HH/Radiology-Now Retired.
I'd have to know what the situation is first hand to know if it warrants serious reporting or if it would be classified as tattling because the place isn't run according to how someone thinks it should be. Are the patients needs really being ignored to the point they are suffering and have dehydration issues and bedsores? When you say they are talked to like "animals" what exactly does this mean? I know nurses who are kind of gruff and certainly no barrel of laughs. They don't baby the patients (neither do I, but I'm nice to them) and call them cutesy bames and some of them I flat out don't like but I couldn't call them truly abusive.

Also, as far as gossiping, you will never stop that. Gossip spreads like wildfire through every hospital and nursing home in America. Personally, I hate gossip and never did it. Funny thing, people knew I was this way and lots of times they told me private things because they knew their secret was safe with me...anyway, don't even think you'll do anything about gossiping, and you shouldn't even make it your place to decide what people can talk about. Just don't participate.

If it is really just a matter of how I don't like how things are run on the floor, I would go quietly to my other department, worry about the patients and how I took care of them rather than worry about other peoples' jobs. Right or wrong, like it or not you probably have established a reputation as a troublemaker. Decide what is really important.

On the other hand, if patients are really suffering, have bruises and such, a call to the state should bring an inspector, though that is no guarantee anything will be done, either.

Help me understand, so we wait until they've got bedsores and dehydration before we act??????

Part of a nurses role is to be an advocate for the patient.

Help me understand, so we wait until they've got bedsores and dehydration before we act??????

Part of a nurses role is to be an advocate for the patient.

Bedsores and severe dehydration can occur very quickly in old people and bedridden patients, in like, a matter of hours. Also, it's the pattern of these issues you have to look at.

+ Add a Comment