venting about scheduling...

[zimmersdreamer]

June 21st I got my ATT, Sat there and looked at the dates available and chose July 5th. I thought well everyone says to do something fun and relaxing the day before the exam and figured it was perfect. I hit send and double checked that it showed up under appointments. Later that afternoon I got a email from google saying my account had been disabled due to fraud, it only took me 5 min to clear it up but I had not received ANY e-mails for that day.

Fast forward, I woke up this morning feeling as ready as I will ever be for the test, went online to triple check the date and it said there were no exams scheduled. I FREAKED out. I called the testing center, they confirmed that I was not scheduled and only offered me the number to pearsonvue to schedule it. The CS rep could not explain why I was no longer scheduled, tried to tell me that it was my fault that I had not pressed confirm. Could not offer me a date till the 12th. I had to ask if there were anything sooner, then he finally offered me Sat morning 8am. I am NOT a morning person... He could not offer me any reassurance that this would not happen again because he could not admit that there was a chance the glitch was on there side...

long story short, TRIPPLE check that you are scheduled, the CS reps are NOT helpful in any way.

[osi2011]

OMG! The same thing happened to me!! I was pretty sure that I scheduled for 6/30th, the night before I wanted to triple check the address of the exam site and on my page it said no appointments scheduled. I had a breakdown and was told the same thing from the rep. SO I reluctantly scheduled for 7/11 the next available date....so frustrating