I just need to vent and get this off my chest to people who may provide another point of view and talk me down from the ledge I'm standing on.We are currently on summer break and classes resume on August 20. Our program mailed all students a letter, post marked August 6, informing us that we will be required to successfully pass a skills test the first week of school and also a math test. The skills have to be "proficient and safe" and the math has to be 95% and we can't use calculators. Ok, no big deal right? EXCEPT the open lab and tutor times WERE August 5, 6, 8, then again on Aug 11 and 12. The letter wasn't even mailed until the 6th! So we missed out on 3 possible days of practice that all of the 11 people I've talked to would have attended. The unit secretary admitted to not mailing the letters until the 6th (they are dated July 31) because she had a batch going out to the CNA students that she was waiting on to send at the same time. Excuse me? So the secretary just stole 3 days of practice from us! Last semester her ineptitude lost us 4 or 5 days of CLINICALS AT THE HOSPITAL due to not getting our background paperwork completed and sent in a timely manner! And she still has a job? One girl talked to our director (who by the way has been on the job less than 60 days) who "will be happy to meet with anyone who is unhappy". I asked her to let her know it would just be easier to have her show up to the first day of class. In addition to the lab times, the letters should have gone out over a month ago because they changed our class schedules without informing us (we figured it out online) and charged our student accounts $250 in misc fees with no explanation. Most people have already arranged work and daycare schedules and are having to go through it all over again. Whe have never been charged these fees before! And when we called nobody had an answer. Turns out, through the grapevine, that the charges are for books and programs some students have already paid for. The rest of us were unable to get the websites to accept payment. We kept getting told there was no outstanding balances on our accounts. The school was no help, their answer was to keep using the program and eventually it would let us pay. Soooo....since we used 3 months of the program for free and the company complained to the school, the school decided to pay for everyone then charge our accounts for payback for this semester. Which would be fine, except the program is $98 a semester; not $250. So what is the rest of the money going for? Nobody can explain it. This is very frustrating.Thanks for listening/reading.