This is journal entry of my recent experience as a senior nursing student in the CCU with an intubated patient, labeled as combative and confused. After doing all of the clinically appropriate nursing interventions, I learned re-learned some basic skills. Giving a bed bath taught me an unexpected lesson about the human response. Labeling a patient with derogatory terms can be detrimental to nursing care. How, as future nurses, can we be mindful and caring of a patient with no voice?
A male patient, age 66, had been admitted to the hospital for heart failure and sepsis. He had been in the hospital for over a month and had recent CABG2 when I came to the Critical Care Unit clinical day for my first experience as a senior nursing student.
The patient had an extensive medical history including hypertension, diabetes mellitus, and coronary artery disease with lesions more than 75% occluded. The patient had been extubated two days prior to my clinical day, due to some improvement of his condition. However, his O2ox had started to steadily fall again and the doctor re-intubated the patient a couple hours before my arrival.
The patient also had hand restraints applied due to past attempts of tube removal. Hospital policy was that restraints were to be removed for at least 5minutes every hour. It was obvious from the moment I met the patient that he did not like the restraints as evidenced by pulling, attempting to furtively gesture and overall restlessness. He looked very uncomfortable and fearful. His eyes were darting around and he continually pushed the call bell for pain medication. He had been documented by previous shifts as being combative and confused.
Aside from medication administration during my shift, I had the opportunity to have quite a bit of spare time, as the census in the CCU was lower than normal. Having just one patient, who was relatively stable, is a luxury not normally experienced! With that spare time I rediscovered the skill of a complete bedbath and skin assessment.
I explained to the patient that I was going to remove his restraints and get him washed up. He nodded his head in understanding and was extremely cooperative. He could not talk, of course, due to intubation, but he could nod or shake his head. I kept up a steady stream of conversation as I went along. I noticed he had quite a few tattoos, which I commented on -- knowing that normally tattoos are a source of personal beautification and pride. I also noted that above his TV, which was not turned on, were a few hand-made construction paper cards with words of encouragement. "DON'T GIVE UP!" "WE LOVE YOU!" in very large letters. I remarked on those as well, asking if the cards were from grandchildren. He nodded yes and closed his eyes.
The patient noticeably relaxed during the bed bath, skin, cardio and neuro assessments. His heart rate had dropped a bit as well. I remarked that the incision on his chest was healing well. By the end, an entire hour had gone by! The patient was getting a bit drowsy. I asked him if he had any pain and he shook his head no. I let him know that I was going to re-apply his restraints and he just closed his eyes.
After I tied the restraints and adjusted his sheets and blankets, the patient grabbed my hand and did not let go. He looked me right in the eye. My first reaction was to let go after about five seconds, but he did not let go. He held on for (what seemed like) quite a while. I just let him do that. He then closed his eyes and breathed a deep breath. We stayed like that for quite a while.
I wondered why this patient had been called combative and confused. Granted, my time on the unit was short and rather "special", being a student, so perhaps it could be chalked up as a mere exception to the norm.
Shortly after, a respiratory technician came in to do a nebulizer treatment with the patient and immediately started shouting at him to CALM DOWN CALM DOWN! What was going on! I popped my head into the room, drew the curtain around us and asked what was up. The technician said that this patient was known to fight his treatments and he was just helping the patient to relax. His voice was not at ALL calming! I looked at the patient, who was looking at me, slightly bewildered and DEFINITELY confused and said to the technician, "he seems pretty calm to me -- why don't I stay here and give you a hand in case you need it?"
I stayed in the room, close by, not hovering but just being present. The treatment seemed to go well but the silence from the technician was uncomfortable as he went about his work. After the technician left, I again fluffed up the patients' blankets, wiped his face from sweat and gave him a smile. I gestured to the pretty construction paper card that advised: "Don't give up!" He gave a small smile in return.
As nursing students, we do many nursing diagnoses about Anxiety and our interventions include helping the patient to relax, utilize visualization and deep healing breaths. To my shameful admittance, I have never actually done any of my own interventions prior to this 5thsemester of nursing school.
It appears that a lot of seasoned nurses do not truthfully have time to acknowledge the human beneath the tubes and machines. Workload and required documentation seem to now define the patient in the bed. Words like "combative and confused" can lead to a correct diagnosis of compensatory shock but can also be an incorrect assessment of someone who is terrified, uninformed and shut off by the inability to speak.
What ways have you attempted / succeeded in treating the human response in a critical care situation?
I remember one occasion in nursing school of there being an elderly man on one the med surg floors where I was doing my senior clinical. When I say that he was covered with bedsores from head to toe I am making an understatement. He was awake, but could not speak. He had no family or friends, no one. The nurses left him alone except for turning him.Pt numbers were lower than usual, so I spent time with that man every time I could during my shift, even if it was only for five minutes at a time. He would look me in the eye and I just stroked his hair or held his hand. I felt powerless to do more, but at the same time felt it was what he needed most. That experience has never left me, 25 years later. What if that were my family member? Friend? Me? I try to carry that with me. Treatmy parients how I would want to be treated. Time is a luxury many times on any given shift, but just keeping that in the back of my mind helps me to be patient and prioritize when things get crazy. I applaud how you handled this patient. He was lucky to have caring for him that day.
Great article, this touched my heart. Thank you for sharing.
When I was in my first quarter of nursing school someone I know was in the ICU intubated. I stayed with him all day one day and had my nursing book and a blank notebook with me to study when he slept. I gave him my notebook and a pen so he could communicate with me. At times when he wasn't asleep (sedated) he had a fearful look in his eyes. He would write things like "Can't breathe!", and "I'm scared". Even though the machine was "breathing" for him he felt like he wasn't getting a full breath and it made him feel anxious and like he wanted to panic. After he was discharged we talked about his stay in the ICU. Fortunately he doesn't remember much of it.
When he first arrived in the ICU he was also known as "combative" and had to be restrained when first intubated. When he was extubated and was able to speak again the nurse said they had some great conversations about literature. He is also an artist and musician. She said she didn't realize he was so knowledgeable and had a different first impression of him. She was pleasantly surprised. As nurses and human beings we aren't perfect and some can make an incorrect assesment of a person's character and maybe treat them differently because of this, not saying a nurse will neglect a patient because of any preconceived judgements. This should never be the case.
Andi777, what you learned with this one patient is so important. Yes, we are busy and there are so many tasks that must be done and this can be overwhelming but we must never forget that we are caring for human beings in their most vulnerable moments.
Thanks again for sharing.
Thank you for posting this! I just spent two weeks as an inpatient and I can tell you Patients FEEL and RESPOND to your attitude. Since I know what it is to care for the high-maintenance patient, I tried to call only when necessary, but there were a few nurses who gave me big attitude, as though I were interrupting them, the tension made my BP rise(167/92). However, most of the staff treated me with kindness and respect. I could physically feel the difference! Something as simple as asking, "Is there anything else I can do for you before I go?" can completely transform a patient's outcome.
Thank you for sharing this. I know that when I am a nurse, I will be much busier with tasks that need to be accomplished, but I hope I can always remember to be compassionate, even if I am only in the room for 30 seconds to one minute. As a CNA, I usually have pretty good luck with "difficult" patients because I approach them as if I have not been told they are difficult, and offer them kindness and patience. I hope I can remember not to fall into the trap of resenting patients when they need my help.
Wonderful story!! As I read this, it seemed as though you wrote about an experience I had last week! My patient was extubated the night before, and needed to be re intubated that morning. I was there for the whole process, I saw it all and it really hurt my heart to see him suffer. Like you, during my assessment, I tried to talk to him, and explain to him the reason for the restraints, as he kept mouthing the words "help me, please". I tried my best to calm him down, mentioning his tattoos, and asking him if he'd like a bath, which he denied. It's amazing how simply talking to your patient can make a difference! He also held my hand and did not let go, I asked him if he'd like some alone time to sleep, and he held my hand tighter. I really felt connected to him, and that my presence helped him to relax. I stayed with him until he fell asleep.
weird, I know. I sounds like we had the exact same patient lol! But yes, I have realized our patients are labeled combative and uncooperative too easily , we must realize there's more to that story, and that sometimes all our patient needs is someone to be there for them, to explain things, and like you said, to remember they are human.
thank you for your post.
sorry for any typos, writing this on my phone.
Thank you for this story. I always try to remain conscious of the fact that we are caring for somebody's loved one. I think of it like, "This could be my family member." I think more health care professionals should have that mindset, because it really makes you provide the best care possible. I have witnessed many times before a patient with Alzheimer's or dementia being treated as though they are a baby or are incapable of having feelings. That man was very lucky to have you as his student nurse that day! It sounds like you helped him feel understood and cared for, which is a wonderful thing.
I wanted to say thank you to all of you who commented on this. It has been 9 months since I had a chance to come back and see that people LIKE this!! Wow!
Through my clinical experiences, I have yet to find more than a handful of really "problem patients". When that label (or something akin) gets applied, I instantly am headed to see that patient (if prioritizing allows) That's the person that needs the most attention!
I have had similar experiences this semester. I went to give someone a shower one morning and the CNA remarked she will cry and scream that you are hurting her through the entire shower. Don't worry you are not. She started to cry when I undressed her and say that I was hurting her. I was very calm with her. I let her pick the water temp, I told her what I was doing before I did it. We bonded through that shower. She was calm and told me how good it felt. I lotioned her up explaining why I was doing it and the benefits to her. I blow dried her hair brushing it gently. Over the next few weeks she and I bonded even more. She was never a trouble for me and I genuinely enjoyed caring for her. On my last day, I took her in a small gift. Her face lit up like a Christmas tree. It was nothing much but it let her know I cared and took the time to know her. When I left that day she told me she loved me and I was a good kid. It touched my heart and I felt like a had made a difference in her life. Just those few extra minutes with someone and calmness do wonders.
nurseinsa
6 Posts
Pain causes anxiety, the hospital environment causes anxiety, but how sad that doctors and nurses might be the cause of anxiety.
I was in a room with a patient while the doctor was checking in on him. This pt had emphysema and was close to dying. He was very anxious, and afraid of dying. Our fantastic palliative care nurse had just spent over an hour with him talking about his end of life care, and he was finally seeming a bit more at peace.
He spoke to the doctor and explained that he had been fearful of "just feeling like I'm suffocating to death". The doctor - oblivious- stated that it probably would feel like he was suffocating to death and "we can't choose how we die". Good one doc! The pt was back at square 1 again. (Don't worry our team of nurses went into overdrive to support pt and always made sure a nurse accompanied pt when doc popped in!)