Terminated over the phone.

Published

The other day I received a call from my DNS and she terminated me over the phone about a mistake I made the day before. I worked at the skilled nursing facility for 1 1/2 years as a relief nurse. I have been written up once within a few months of employment. Since then I have made mistakes, discussed it with the DNS and did not have any further write ups. The other day I had a total of 9 skilled patient load, which was nothing abnormal and was consistently busy-- and somewhat stressful. In room 36 there were two patients, one by the window (36W) and one by the door (36D). I got in report that 36W is going to discharge home in 4 days, she was independent in her room, alert and oriented, cooperative, ect. The patient was 7 days post op for a CABG where they used the femoral artery (can't think of the specific name), the patient had a dressing on her inner thigh that appeared to be clean, dry and intact. 36D had a fall at home, broke her hip and had surgery. She also had cellulitis on the affected leg and her dressing was saturated with clear sero-sang drainage to the point that it went through to her sheets. While changing her dressing I noticed redness around her staples as well, also markings from a sharpie demonstrating the area of redness- which was still within its proximity. I had an order remove staples and I promptly went to 36W and discussed the procedure with the patient, removed the dressing and the incision appeared intact and I removed the staples (some staples has some skin growing around it) and applied steri strips. Based on my assessment I thought that I was in the right, fulfilling my nursing duties and the patient was satisfied. The following day I received a call from the DNS stating that I had removed the staples from the wrong patient! My heart sunk. She explained that because of the risk she was terminating my position. Not to minimize the risk I caused to the patient, but I tried to explain my nursing assessment, however she did not seem consider or listen. I asked if the patient was ok, and she did not know, and stated that all she knew was that the surgeon was called. She did not have any other information. She also explained that being a relief nurse I need to triple check my steps-- and I explained that I am accountable for not referring back to the order and to which patient I was to remove the staples. I understand that there is risk to my mistake, such as the incision could dehisce, however I feel that I am competent as a nurse to judge if the staples were ready to be removed. I feel I would question the correct patient's order and may have called for a clarification. I feel that I may have been wrongfully terminated. The DNS did not give me the curtsy to come in and talk about it, it was over the phone, nothing in writing and I feel she is not being a professional advocate or respecting my professional integrity. I called her to schedule a meeting with her and she a agreed to meet with me next week. For my own peace of mind I feel like I need to explain this to her. She did not follow do process and I don't know if what she did was right. I feel she reacted with an emotional response because she learned about the incident probably 2-3 hours prior to calling with the news. What do you guys think????

I'm sorry you're going through a hard time. If it makes you feel any better just know that you can learn from your mistakes and be an even better nurse because of it. As a new grad reading your story will help ME become one too. Best of luck to you in the future.

Specializes in Step-Down.

I do no think she should have terminated you over the phone. I think calling you in for a meeting and discussing what happened would me the professional action. I think that she was in the right to terminate you. Regardless of your assessment you removed the staples from the wrong client. What if you gave Amoxicillin to someone who was allergic and had anaphylaxis? The point is that doing a procedure on the wrong patient is detrimental. That is why the 5 rights are banged into us since the first day of nursing school. It does not matter what happened to the patient it matters what could have happened. Mistakes happen and we are human but if I was you DN I would have made the same decision to terminate you.

Specializes in Med surg, LTC, Administration.
Thanks everyone for the comments, it's really helpful with processing what happened. I discussed with nurses I work with and they all agreed with me and now that I think about it it was likely because they knew me and didn't want this to happen to me. Getting an outside opinion has shown me that I wasn't fully taking accountability, whereas I thought that I was. I will definitely take this as a learning experience, and to remember the basics and not take short cuts. I think that I will call to cancel the meeting because now I feel like that I don't have anything that I need to explain, and state that I take full responsibility for what happened and that there isn't any reason to discuss this any further. I feel like I need some encouragement though....should I do this instead? Thanks again.

This is very mature and professional! I am so impressed to see someone admit their mistake and recite a correction! There is nothing more admirable. I salute you!

onaclearday, thanks for the idea to really meet with her to acknowledge my error. I want to be a professional and end this position professionally. Again, thanks for all the input.... and the job search begins. This facility is my only nursing experience, luckily, one of my managers who knows what happened told me he would be a good reference for me.

Look at the bright side of being terminated over the phone...

--You didnt have to get dressed and waste gas and time driving to your termination

--You didnt have the akwardness of sitting in the bosses office with the door closed

--You didnt have to do the "Walk of Shame"

It probably doesnt feel like it now but sometimes its better to terminate/ get terminated over the phone. I only say this because Ive had to do it...more than once.

Sometimes it is better for the facility to just not have the person back. The decsion very well couldve been out of her hands.

I imagine the DNS was taking a lot of heat from the Dr. and had to make quick work of resolving things from that end, which is why she didn't take the time to sit down with you to discuss this. She wanted to go back and say that the situation had been permanently taken care of, no muss no fuss.

I think that your decision to accept responsibility for this and move on is very wise and professional and I think as you move forward you will continue to make good decisions.

You will also make mistakes, as we all do, but by not allowing yourself to get caught up in a whirlwind of denial you are setting a high standard of accountability for yourself that will serve you and your patients well. And the profession of nursing too.

Specializes in OR; Telemetry; PACU.

I would also agree that not meeting with the DON and a quick call accepting responsibility would be best. Always look at your orders, confirm name, dob, procedure, etc. Even if it feels like it's silly to pull out the order and have the patient recite their info for the 1000th time, you do it for the safety of the patient. I worked in an ICU where you did this for each and every med pass. The patient would roll their eyes and I may have taken care of him/her for the past 36hrs, but you do it and they usually understand. They want you to be safe for them.

I do have to disagree about no harm to the patient. If the surgeon was called in, he/she may have had to restaple the incision or take the patient back into surgery if it dehised or was in danger of doing so. I would also guess there was some extra antibiotics too if it was a hip incision. Removing staples too early is not a pleasant experience, so there's harm there. Telling the patient what happened is harmful to the psyche. I'm not saying this for the OP to feel worse...just know all of the implications of an error.

And I also question the culture and training/orientation there. Did you receive proper orientation and training (for a new grad) or did you get shoved out asap? :( I've been hearing a lot of this lately. You have to be the one to speak up and say, "this is too soon, I need another week" or whatever/however long you need. This is in addition to your preceptor and manager identifying your areas that you need help on and encouraging your stronger areas.

With your next position, remember that speaking up and asking for more time to learn is being an advocate for your patients...your future ones.

Thanks everyone for the advice, truth, and encouragement. I called the DON and took responsibility for my error, and explained that I understood her reasoning for my termination. In return she asked if I have applied anywhere (I said that I had) and she wished me luck in my nursing career.

And by the way, I had 5 days of training at the facility I worked at. Since then has been changed to 10 days.

Specializes in OR; Telemetry; PACU.
Thanks everyone for the advice, truth, and encouragement. I called the DON and took responsibility for my error, and explained that I understood her reasoning for my termination. In return she asked if I have applied anywhere (I said that I had) and she wished me luck in my nursing career.

And by the way, I had 5 days of training at the facility I worked at. Since then has been changed to 10 days.

:eek::eek::eek::eek:

Unfreakingbelievable!!!!!! That is GROSSLY unfair to you and the patients!!! Look at this as you are LUCKY to have been fired...and understand where I'm coming from.

Next job...ask how long is the orientation and anything under 2mos should be avoided like the plague. :eek:

And orientation doesn't mean you won't be taking some patients on your own, but you have a preceptor monitoring you until you're ready to fly solo. LTC will not do that as far as I've seen. They just want a warm body...and some warm bodies can do it with little orientation (and I'm talking about those who've done the job before...NOT a new grad). I always ask if the facility has a mentoring program. Also know your own limitations. Don't take on such a position that you don't know, probably can't do safely with only five days of orientation/training, and all as a new nurse.

It's your license...protect it.

1. You removed staples on the wrong patient which is a pretty significant error. Actually, it's two errors: a) a patient who should have had their staples removed didn't and b)a patient who should NOT have had their staples removed did.

2) You state you have had several other errors that did not trigger a write-up but you have established a pattern of problems.

3) You want to "explain" yourself. What is there to explain? You are having difficulty with accountability.

She probably should have given you the courtesy of telling you face-to-face but I don't believe it is wrongful termination.

The good thing about errors is that they usually inspire us to be more careful in the future. Good luck with your next position.

WOW...for once I agree with SharonH on something...this is truely a first

As to only having 5 days of orientation..you had worked there already for a year and a half. Orientation was over ALONG time ago. Don't insult yourself by trying to use that argument even to only yourself. You made a significant mistake that could have had a serisous result. Learn and move on. I would not ask for a meeting with the DON nor would I expect a good referal from them. Be happy that they dod not report it to the BON. I would not push my luck at all.

Whoa! Reading your second (or third?) post on this thread, I can see that you will be an awesome nurse because you will learn from your mistakes. The post shows maturity that some people NEVER gain, either professionally or personally. Good for you.

Lindsay

WOW...for once I agree with SharonH on something...this is truely a first

As to only having 5 days of orientation..you had worked there already for a year and a half. Orientation was over ALONG time ago. Don't insult yourself by trying to use that argument even to only yourself. You made a significant mistake that could have had a serisous result. Learn and move on. I would not ask for a meeting with the DON nor would I expect a good referal from them. Be happy that they dod not report it to the BON. I would not push my luck at all.

I agreed with the sharons post a well. However, I wasn't trying to use the length of my orientation days as anything, just answering ones question. And if you read on I did not meet with the DON. I take responsibility for my error. It was a significant mistake and I understand my termination. I do not appreciate your attempt to oppress me or belittle my professional integrity.

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