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Discussion

Telephonic worker's comp

Hi everyone,

I've been a nurse for over 10 years and have recently been called for an interview for a Telephonic Workers Comp Case Manager for an insurance company. It's mostly wfh - one day a week in the office.

Does anyone have a similar position? While I do like the idea of working from home, it's not necessarily needed, I could be in an office somewhere and be just as happy. From what I hear, many wfh case managers are micromanaged down to the keystroke, tied to their desk all day.

Also, I'm having trouble finding a whole lot of info on how a WC CM job is structured, caseloads, daily job duties, etc.

If anyone works Workers Comp from home, could you provide any insight? Do you like your job? What is you average day like? I'm finding a lot of info about UM/disease management jobs but not much on workers comp.

Thanks very much!

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    When you work from home it is all about productivity. How many "entries" you make a day, your "contacts" with the clients and providers. It is not necessarily "micro-managing" but the supervisors and leadership need to know how many contacts you are making a day, and how you resolve problems. Hopefully this company that you are applying for a job with will have a way to account for your phone calls to providers and clients and not just the notes that are entered into the system.

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    • Experts

    I am a work-from-home case manager who is employed by an insurance company, although I do not do workman's compensation.

    I am not necessarily micromanaged, nor are my keystrokes counted. However, as the previous poster mentioned, I must meet weekly productivity goals for the division in which I work.

    More specifically, my productivity goal involves making face-to-face contact with a minimum of 12 customers per week. As long as I manage my time well and stay organized, this job is easy peasy. It sure beats the stressors of floor nursing.

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    I have no insight on the specifics of the workers comp from home job description.

    What I can tell you..working from home.. is priceless. You will be held to the same standards as any office position. Your performance / productivity WILL be documented equally , from an onsite office computer or your home computer.

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