2. Demonstrated high level written and verbal communication, interpersonal skills and the ability to identify key messages, issues and concerns when communicating with others.. Demonstrated ability to proactively engage with patients/clients to enhance service delivery and to guide others in providing service excellence.. Demonstrated ability to work as part of a multi-disciplinary team and apply professional and ethical boundaries when dealing with complex situations. Detailed knowledge and understanding of risk management, safety and quality principles and the role of the Registered Nurse in applying these principles.