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Discussion

RN is not for me :-(

I am so sad & trying to keep a positive attitude but I think definitely I was not meant to be an RN.

I think that with every call I try my very best & when I get a complain it is so devastating... specially when I spend my time explaining things and ask the callers if they understood what I say. It literally affects my psyche.

I get the micromanagement that is part of the job. I get audited 3x per month and other random times.

I take each criticism as an opportunity to learn because that is all I can do. But I still can't help it to get sad about it.

I was a hospital nurse for 10 years and telehealth working from home almost 4 years & I feel like today I am more deppressed than ever.

How do you all deal with the stress of audits, critism & caller complaints?

I appologize in advance. I just feel sad at the moment and I wish I could just run away and not need a job! But I have bills and family to care for.

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    What are some of the reasons the callers complain about?

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    Callers complain about everything and anything you can think of. Nurses ask them too many triage questions...so they say "I just want an appointment." They want appointments on a Sat. at 4:30 pm but there aren't any so they have to go to ED, then they cuss us out for it. It is overall not a fun job. We feel like 911 operators most of the time. People are clueless and don't understand the course of viruses or whether or not they have an emergency.

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