RN is not for me :-(

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I am so sad & trying to keep a positive attitude but I think definitely I was not meant to be an RN.

I think that with every call I try my very best & when I get a complain it is so devastating... specially when I spend my time explaining things and ask the callers if they understood what I say. It literally affects my psyche.

I get the micromanagement that is part of the job. I get audited 3x per month and other random times.

I take each criticism as an opportunity to learn because that is all I can do. But I still can't help it to get sad about it.

I was a hospital nurse for 10 years and telehealth working from home almost 4 years & I feel like today I am more deppressed than ever.

How do you all deal with the stress of audits, critism & caller complaints?

I appologize in advance. I just feel sad at the moment and I wish I could just run away and not need a job! But I have bills and family to care for.

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What are some of the reasons the callers complain about?

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Specializes in 25 years NICU 5 years Telephone Triage.

Callers complain about everything and anything you can think of. Nurses ask them too many triage questions...so they say "I just want an appointment." They want appointments on a Sat. at 4:30 pm but there aren't any so they have to go to ED, then they cuss us out for it. It is overall not a fun job. We feel like 911 operators most of the time. People are clueless and don't understand the course of viruses or whether or not they have an emergency.

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