Some of us have been discussing the recent 'customer service' buzzwords and the additions of customer satisfaction to the nurses' role. More than ever nurses are made responsible for improvements on the 'customer service surveys'.
Our question was how to use this to nurses' benefit. Have studies been done linking nurse satisfaction to patient satisfaction? Would this kind of study be useful to our profession? Any input or advice from our research nurses among us?
Thanks for your input and time.
Aug 6, '03
Thank you so much for those references Linda and Ainz...I will followup, definitely. I have a few ears on my management team and will ask them to consider presenting this Higher Ground Leadership model to the CEO next administrative meeting. I will include Quint Studer's data to back it up.
My facility's workers have very low morale and the 'do it or else' attitude definitely prevails. We could benefit from this novel approach....the entire facility AND our patients could benefit....I will attack from this angle and see if we can get anywhere.
Thanks again guys for the good info!!
Last edit by mattsmom81 on Aug 6, '03