I just recently started working as a tech in the ER, and for the most part, it has been an amazing experience. I was a CNA in a hospital for almost 3 years, but after getting accepted into an RN program, I wanted to learn a little more and be exposed to different things. Techs in the ER can do so much more than CNAs on the floor. Techs can draw labs, do EKGs, foleys, straight caths, splints, wound care -a whole lot more than assisting with ADLs and vitals! So far it's been a great experience and I've learned a lot in the month that I've been working there.
However, one of the managers told me today that some staff had been complaining about me and it totally blew me away (mind you, I've only been there about a month). I was in shock. I am a hard worker, and on my last unit I received excellent employee/manager reviews. I am a shy person by nature and so I feel like some of the night staff thinks I'm a mean person and don't speak to anyone because they feel as if I think I have some chip on my shoulder, and that couldn't be further from the truth. When I'm working, all the staff is nice to me, and I'm always offering help; and so to be told today that there are people complaining about me to leadership is surprising.
I am a hard worker and a great team player, and so for people to even to make assumptions about me and go to leadership instead of myself is offensive. This conversation between management and myself shouldn't have even happened. It should have been myself and the individuals directly. Do people not understand what kind of jeopardy you put someone in by complaining to management about them? The times have been rare, but I have always spoken to people directly about issues, and we resolve them together. I'm surprised that these individuals can smile to my face, and act like everything is okay, but complain about me behind my back.
Like I said, in all my previous work history, I've never been reprimanded or even spoken to about my work ethic. This was totally embarrassing for me. I feel like the individuals that complained just don't know me well enough, and if they would have gotten to know me, they would see I am a great worker and team player.
Now I'm feeling like I made a mistake coming to the ER. I don't know what to change to where these people would like me. I do my job, and I help others. I even help housekeeping clean beds and rooms, so I help all areas of the team. I am just worried that the complaints will continue to come and it won't end well for me.
Any suggestions on how to deal with this?
Thanks in advance.