Unfortunately, this is very common in LTC facilities. I became certified as a CNA a few months ago and I had major issues during my clinical due to the way some residents were treated. I've seen CNA's who have 20+ years of experience, shove food down residents throat, ignored call lights, disappear off the unit for 15-30 minutes at a time, left their resident's dirty all day, and ignored resident's complains about pain. One day, a wheelchair bound resident asked her CNA to assist her to the bathroom, she left the resident unattended for two hours and became upset when she returned and the resident had defecated on herself. It broke my heart to see some residents being treated this way. I became a CNA to make sure that those who needed my help would receive it and be taken care of to the best of my ability. It saddens me that some of these CNAs cut corners to get the job done. I believe if you have time to disappear off your assigned floor for 30 minutes at a time, then you should be able to devote more time to caring for the residents assigned to you.