Wow. I'm sorry you have to deal with that. I work in a rehab hospital and it can be VERY busy, especially since we are short staffed right now but I work with some great people on the night shift. We...
I absolutely agree with you. Why is this the only profession that has to accept abuse? Sounds to me like this lady just wanted a maid/house keeper. If she was able to follow her around the house...
Bottom line. Treat your staff the way you want to be treated and you will do fine. The fact that you are even asking for opinions about what would make you a good manager means that you care, which is...