Yes, money matters, but it's a complex issue. Do you think more money should be spent on enhancing the food and creating more warmth in the care environment (better furnishings, decor, etc)? Do you think that money should be spent on these areas at the expense of other needs, such as equipment, supplies, and staffing? The problem is that resources are limited, so there is going to be a give and take on where the money goes. Health care is so darn expensive as it is, for a number of reasons. How does this fit into cost containment?That being said, I have worked in facilities that are pouring money into the hotel-esque features: room service, improved accomodations for family members, bigger rooms, plush waiting rooms, breathtaking lobbies, etc. There is an environment in healthcare where patients can choose where they go for their care, to some extent. And many patients are choosing based on the accomodations as much as they are the actual healthcare they receiver (as many are better judges as to the quality of a grilled cheese sandwich vs. the quality of surgical care they receive).
Sometimes I look at my patients, whether they are poor, rich, educated, uneducated, whatever, and I look at the technologically advanced, interdisciplinary medical, surgical, and nursing care they are getting, how each and every person who comes in contact with them in the facility is there to help them in some way, and I think: wow, do they even know how lucky they are? Some are very grateful, but some seem to take it for granted. Yes, I understand you want to go home, but you know we saved your life, right?