The hospice agency in my small remote town is shutting down next month. They stopped taking new admissions a month ago. I am a nurse case manager at our hospital, and we are trying to come up with a short-term solution for our end-of-life patients until we can put together a more long-term solution. (I was a home health and hospice nurse for 10 years, so I'm coming at this with a little bit of a knowledge base.) Any ideas or advice from this group would be much appreciated!
Some things we are working on so far:
- Palliative packet for patients discharging home - education sheets on symptoms (pain, dyspnea, constipation, anxiety/agitation), medication instructions in plain English, basic skin care, short booklet about the dying experience and what to expect, important contacts (physician, pharmacy, mortuary); our SW team and chaplain are also contributing to this packet
- Doc-to-doc handoff between hospital physician and patient's PCP
- Post-discharge - a couple of phone calls from an RN within the first week to make sure they picked up their meds from the pharmacy and understand how to use them
- Community partners - we have a small mobile integrated health team that consists of an LVN, an EMT, and a paramedic that can offer check-ins and limited assistance
Some concerns:
- The physicians in our community are worried about the burden this will put on them and the clinic staff
- There is no nighttime or weekend coverage for these patients/families
- Hospital admissions and hospital lengths of stay will increase; our facility only has 40 medical beds that service our town and the surrounding villages
Some questions:
- Is hospice/palliative services via telemedicine an option?
- Is there some sort of phone-triage service that can offer support or advice during the night and weekend?