I think if you had posted this in the NICU forum, the responses would have been different because as a NICU nurse, I totally get what you're talking about. I have worked with a few "senior" nurses like this (not exactly, but mostly) that went about their patient care like they were just "over it." They didn't have patience, didn't seem to care about anything (except when they could take their break), and got by on the bare minimum. They have all either left for another job or retired by now. If we saw any of them being too "rough" with the babies, we would intervene by asking if they needed help or just standing in the room seemingly to make conversation. I never saw any of them slam a babies head into the bed though. Then there are the senior nurses that are excellent in patient care, but have become so used to handling the babies that they are swift and jarring in their movements of the baby which I would sometimes categorize as rough. I would definitely call this nurse out on her "rough" handling of the babies.