Amen. it has to come from the top down every hour of every day. it can't be a "flavor of the month" to try and "fix" whatever the problem is. it seems to me that those that negatively bark the loudest...
i have a sign in my office..."you don't have to be crazy to work here...we'll train you!" we hire alot of new grads so a nurse with experience...any experience is always worth a look. my 1st thought...
document...document...document. you have to create the paper trail you are going to need to terminate a low performing/problem employee. it takes time to get rid of low performers...unless they are...