Oh to run them down and feel that THUMP THUMP of the wheels going over top of their bodies.......................... oh sorry, was daydreaming there!! We've had a wife pound.. and I do mean POUND on the window of our nurse's station and that was the nicest thing she did during that particular temper tantrum. Our admin is super cool.. she looked the woman right in the eye and after chastising her for her more than juvenile behavior, she told the wife, in no uncertain terms, that if she was SOOO dissatisfied with the care he was recieving, she was more than happy to take her husband (who has Alzheimer's with major behavior issues, mainly aggression) home with her. She then got some empty boxes and told a couple of the CNAs to go help this lady pack up her husband's belongings. Boy, talk about an instant attitude adjustment!! Needless to say, the resident is still with us, and his wife is behaving better...... for the most part.
What gets me is this... our facility is locked and all doors are alarmed. The front door can only be accessed by either an access code (which is NEVER given to family members) or by us pushing a button in the nurse's station. If there is no one at the front, there is a doorbell to press which sounds on the unit phones throughout the building. I was in the doorway of the station, trying to calm down a very upset resident who was crying uncontrolably about whatever the crisis of the day was. I saw another resident's family member come in. I established eye contact and gestured to her that yes, I saw her and I would be with her in just a sec. The woman proceeded to go and HIT THE DOORBELL!!!!!!!!!! I picked up the phone to silence the doorbell and, yes, I admit it, set it back down with more than a little sense of frustration. After I hit the button to let the woman in, she turned and said "Oh I didn't know you were busy"...... WHAT??????????????????????? Sheesh!!!!!!!!!!!