77 horses

77 horses

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  1. How do you deal with explosive customers?

    77 horses replied to GLORIAmunchkin72's topic in Patient, Colleague Relations

    walk away?

  2. How do you deal with explosive customers?

    77 horses replied to GLORIAmunchkin72's topic in Patient, Colleague Relations

    i guess you won! feel better? i'm talking to the nurse who didn't handle pain management appropriately. sorry but can't agree with your name calling and fist pumping. work is tough and especially if...

  3. How do you deal with explosive customers?

    77 horses replied to GLORIAmunchkin72's topic in Patient, Colleague Relations

    I'm an RN Nurse Educator who taught a formal customer service program for years. De-escalation is always the name of the game. Here are some concrete suggestions:1. Hear them out. Interrupting,...