77 horses

77 horses

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About 77 horses

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  1. How do you deal with explosive customers?

    walk away?
  2. How do you deal with explosive customers?

    i guess you won! feel better? i'm talking to the nurse who didn't handle pain management appropriately. sorry but can't agree with your name calling and fist pumping. work is tough and especially if...
  3. How do you deal with explosive customers?

    I'm an RN Nurse Educator who taught a formal customer service program for years. De-escalation is always the name of the game. Here are some concrete suggestions:1. Hear them out. Interrupting,...