You are absolutely right about many companies' motivation for getting ISO 9000. They think it is a costly annoyance they "have" to comply with because their customers want them to have it. And that is...
You cannot imagine how glad I am that I found your message board. It is evident from the posts in this thread, especially yours and virmm1's, that deficient quality managment systems in hospitals are...
More than six times out of seven (based on the industrial 85:15 rule of thumb), your "mistake" is the fault of the system in which you work. Of the eight malpractice incidents discussed in detail on...