ServantLeader

ServantLeader has 25 years experience and specializes in Administrator inspired by nurses.

Latest Activity

1. Confessions of a Hospital Administrator: The Good, the Bad and the Ugly

   ServantLeader replied to ServantLeader's topic in General Nursing

   Hi Sally - I understand your frustration. I worked as a senior manager for a large for-profit hospital for nine years and the CEO (my mentor) was very sensitive to treating the staff with respect and...

2. Confessions of a Hospital Administrator: The Good, the Bad and the Ugly

   ServantLeader replied to ServantLeader's topic in General Nursing

   Here' what I learned working most of my career in hospitals: There is never money to correct a safety issue until something bad happens. Then money can't be spent fast

3. Confessions of a Hospital Administrator: The Good, the Bad and the Ugly

   ServantLeader replied to ServantLeader's topic in General Nursing

   Ha - very smart counter strategy - well

4. Confessions of a Hospital Administrator: The Good, the Bad and the Ugly

   ServantLeader replied to ServantLeader's topic in General Nursing

   I have occasionally come across clinicians who provided lousy or even negligent care and this is truly shocking. The main character in my novel "Medical Necessity" is such a person. However, most...

5. Confessions of a Hospital Administrator: The Good, the Bad and the Ugly

   ServantLeader replied to ServantLeader's topic in General Nursing

   And administrators wonder why when charts get pulled during a regulatory inspection (JC, state) or a there is noncompliance. Or they wonder why medical errors (meds, testing, etc). Inadequate floor...

6. Confessions of a Hospital Administrator: The Good, the Bad and the Ugly

   ServantLeader replied to ServantLeader's topic in General Nursing

   Well said - it's the staffing, stupid. From my own experience, I have found that balance between what administrators want to control labor costs (the biggest expense in hospitals) and what nurses feel...

7. Confessions of a Hospital Administrator: The Good, the Bad and the Ugly

   ServantLeader replied to ServantLeader's topic in General Nursing

   Or unionization. I worked with unions in two hospitals, including a nurses union, and we got along fine. Staff turn to union and lawsuits when they feel they have no other options. It's a shame for...

8. Confessions of a Hospital Administrator: The Good, the Bad and the Ugly

   ServantLeader replied to ServantLeader's topic in General Nursing

   Oh yes, it is illegal. But I have seen cases were doing something illegal was not enough to motivate executives to make changes - they had to get caught, first (this is not widespread, but I have...

9. Confessions of a Hospital Administrator: The Good, the Bad and the Ugly

   ServantLeader replied to ServantLeader's topic in General Nursing

   When I started as a hospital administrator in 2000, an older guy explained to me about how hospitals were becoming more complex to management: "You know, it used to be in the old days you counted the...

10. Confessions of a Hospital Administrator: The Good, the Bad and the Ugly

    ServantLeader replied to ServantLeader's topic in General Nursing

    All of your feedback: lack of nursing input; poor work processes (including info overload); inadequate pay, etc all come down to poor workplace culture. As many of you know, I've talked about this...

11. Confessions of a Hospital Administrator: The Good, the Bad and the Ugly

    ServantLeader replied to ServantLeader's topic in General Nursing

    I have been in the room when superiors cut staffing to reduce costs. They never went up on the floors, as did I, to see how such reductions impacted

12. Confessions of a Hospital Administrator: The Good, the Bad and the Ugly

    ServantLeader posted a topic in General Nursing

    You've probably heard of the now controversial Johns Hopkins study that medical mistakes are the third leading cause of death in the U.S. When, as part of an assignment, I asked a Chief Medical...

13. Confessions of A Hospital Administrator: My Job Got Easier When Nurses Got Happier

    ServantLeader replied to ServantLeader's topic in General Nursing

    Thank you Cyndylou. The best moment in my career was when a unit secretary who did not speak to me for the first two years told me that, for the first time in 25 years, she looked forward to coming...

14. Confessions of A Hospital Administrator: My Job Got Easier When Nurses Got Happier

    ServantLeader posted a topic in General Nursing

    I was reading through the ongoing Winter 2016 Nursing Article Contest at allnurses. I came across one entry, an unpublished letter titled, Dear Hospital Administrators. A sentences that particularly...

15. Confessions of a Hospital Administrator: I Feel Your Pain...Pill

    ServantLeader replied to ServantLeader's topic in Emergency

    And the word should be succinctly, not