I received my CEN in April. Congrats on going for it. It is a VERY hard test but I think you learn a lot studying for it. I bough the CEN study guide from ENA. The book also gives you 2 or 3 online...
I work in a small ER that sees a large number of frequent fliers. The patient satisfaction scores are pretty low. How do you increase the satisfaction level of a public that feels "their needs are...
Virgo, I feel your pain! The mess the prior shift leaves the room and the pt in is UNACCEPTABLE! I think it is totally unprofessional. Sure, sometimes the shift is totally nuts.....but a dirty...
I agree hherrn and gardengal. So what do you say to the staff that want to change the process to raise scores? I do the best job I can do every day....people that have a genuine NEED to be in the ER...
There is a policy in development for our ED that deals with nurses physically detaining patients that want to leave after receiving narcotics. The tentative wording is that nurses are...
The ED I work in generally asks the pt if they have transportation arrangements prior to narcs. Albeit, some do lie. Once the ride arrives we require that the driver come into the ED, show the whites...
erlissy--we do check if patients have a ride but patients do lie, We ask them to have their rides come into the ED so we can see them.....I am talking about the pt who has lied and then when we insist...
5n2_is4u replied to MOTOXRN2004's topic in Emergency
That is totally ridiculous!!! The technology is making us better informed with an easier process. How could this be anything but good. Does the hospital provide another fast option for getting the...
I agree totally with the ED personalities. Most are Type A, and that is ok. It is the narcissistic overbearing nurses that can make a 12 hour shift feel like an eternity!! You know the type; they know...
You are so right! Administration seems to have overlooked that option. A happy nurse can provide the best care in a very compassionate manner. Wonder why that never seems to be the
The risk of pts leaving the waiting room with intact IV's or meds on board opens up a whole new issue of liability. I do think the RN in the front to evaluate pts prn during the stay in the waiting...
Thanks Rickbos! We a looking at a fast-track process but need to finish an expansion project to create the rooms. A lot of our "clients" expect instant service, as their issue is the "most urgent"; it...
Ours is only 8 beds!! The only other hospital in town has a 26 bed ER and is a Level 2 Trauma Center. It is big and impersonal. Ours is the one "everyone" likes because of the care and the personal...
Thanks ThrowEDNurse! We see a lot of clinic pts, for sure. Your process sounds good and I can see how it would help with wait times. We do triage with ESI and bring them back based on that. Hard to...
My hospital is doing a remodel--slowly. Maybe it will work. Another local hospital has TV's in every ER room (except Trauma) and the minds are numbed and the satisfaction is up 60%!!! Opiate for the...