Recording?! Oh hell no!! Security would have been in that room in seconds and that pt made to delete any video. It is a posted policy so if they get all butthurt PD gets involved.
And I am alll about some "sir" and "ma'am" like my mama raised me to be. You have to establish boundaries. If the first thing a patient or family member asks for is a warm blanket and coffee I politely remind them that all medical needs will be addressed before any comfort needs. Setting a boundary and a level of expectation is essential to our work!
I had a priority 1 pt... vent, art line, central line, 4-5 drips, warming, blood on hotline...the whole nine yards. Difficult intubation too and we had to bougie the pt.
Alarms going off, tittering drips or changing bags, I'm continually in the room or getting meds for this guy. I haven't sat down in like two hours because we were constantly hands on w this patient at the BS.
I walk across the room to sit down to chart. Wife comes and pats me on the arm and says "honey, I'll take a cup of coffee just as soon as you make a fresh pot." I kid you not. I am about to explode at this point. It took all I had to not rip her a new one. I did tell her that making coffee was not a top priority for me today but being the one thing that stoood between her husband and the grave was my priority. She looked at me like I had three heads.
Even crazier was the pt's daughter was an OR nurse at our outpatient facility and she got bent outta shape because the ETT was pulling on the side of his mouth. I nearly bit my tongue right in two.
I hate that we are in the business to please folks and our reimbursements are based on an unrealistic expectation of what is actual patient care.