I am a CNA but I work as a unit clerk in a psych facility. I don't have to do patient care, but I do vitals, health assessments, accuchecks, filing, assigning rooms to new residents and assist with prosthetics (normally the nurses don't know how). I have to help the doctor with his appointments and a ton of other miscellaneous things. It's a very busy job, but the time goes by quickly and I love what I do. The problem is, I think I may be taken advantage of by the nurses whom I work directly with. We all get along fine, but I have noticed a growing trend that is making it hard to do my job. I don't want this to negatively affect my review.
I am responsible for filing. Like I said, the place is really busy, and often the nurses just throw the lab slips, doctor's orders and treatment care plans in the filing bin (I totally disagree with this practice). When the patient is discharged and need aftercares, often it isn't complete because no one puts their own papers away. Often people are denied extra time because of the incomplete charts. The facility is large and it is a block long. The nurses will call me from another building to come and do 1 vital sign (mind you it takes me 5 minutes). When I get there, they are playing on their cell phones and joking. I don't understand why they call me from a block away to do something they could do. The patient often just sits and waits while they are playing and joking and I am trying to get MY work done AND help the nurses. The filing is now 3 weeks behind because I am constantly responding to the nurse's demands. I feel really bad when someone leaves and is denied service somewhere else because their chart is incomplete. Some nurses won't even collect their own urine specimens!!! I have to do it and prepare it for the doctor and I am getting burnt out. We had a meeting about it. The DON says everything is EVERYONE's responsibility, yet after a few weeks, I am running around like a chicken with it's head cut off and they are sitting on their butts goofing off again. Anyone else have this dilemma? I thought it was just in a nursing home, but it's like this everywhere I see. What can I do or say to try to remedy the situation?