I need advice, on a personalities issue. I am new Unit Manager on a Skilled Floor (medicare, very high paced) and I freely admit I am in over my head, and my DON has offered (and I have accepted) for me to move to another floor.
That siad, I had a nurse get hysterical on me just now when I went to correct her on some work she is doing a poor job of.
I needed to correct her about orders on surgical wounds not being written, and immobilizers not being ordered on ORIF patients fresh out of the hospital, and she LOST the medical records, or at least did not place the records in the chart(she says I lost it because I am such a lousy manager) but she was terrified of me, and was shreeking at me in the nursing station and in my office.
I am worried that she is applying issues that do not relate to her, or this (specifically another nurse I made an error of writting up incorrectly, for hanging the wrong Tube feeding, when there was no signature on the MAR. and i admit I made an error, and no harm came except the speaking this nurse did on the issue himself) she was repeating his words to me, and she was SO upset. She was threatening to copy patient records and have my license pulled.
IS there a best way to deal with this? Tot op it off I am the On Call Supervisor, if she decides to walk out on the job (which is the impression she gave) I will have to go in and do a double shift to make up for her.
how do you deal with someone who is SO frantic and upset that they cannot talk, or listen?
*** May we all have the serenity to accept what we cannot change, and the determination to change what we cannot accept. ***