Your friend is in for a long wait unfortunately. There are 95 State Board employees to deal with 330,000 nurses in the state of Texas which does not include the new applicants and graduates daily. Recent budget cuts may mean a 4 day work week if they haven't already went to that. Their job is protect the citizens of Texas from nurses who are unsafe so they will analyze everything but they are not without understanding of the Human experience. Tell your friend to be patient and cooperative and it will work out in the end. The process may take as long as 1 year for her but this great state of Texas is definately worth the wait.