I know where your coming from. I work in LTC, and it seems like the family members run the show. They tell us what meds we can and can't give, get mom/dad up immediatley, I don't care if you're passing out food trays, mom did'nt get her tray, why is dad still in the bed, and the list goes on. I had a resident just the other day who wanted to go to bed, I explained to her that as soon as we were finished getting the food trays passed out we would come and put her to bed, well she called her daughter who called the administrator and said I told her mom I did'nt have time to put her to bed. The list just goes on. Everyone seems to look for the negative and overlook the positive things we do. Sorry for rambling, but I'm with you on this one.