I worked in retail before entering nursing, and besides the stress of 'never being good enough', I loved my job. In retail, you always have to try and strive to be better, sell more, do more, more more more... However, I loved the customer service aspect of retail, and it was one of the main reasons I was inspired to pick nursing as a career.
I knew it would be very much customer service.
Nursing is a service job, not so different from a waitress, police officer, fireman, etc. I think its absurd for people to think they are staying at the 4 seasons, but I feel it is my job to smile, be courteous, and give my patients the extras. I've only ever had a few people demand I go out of my way to do things for them. Most of my patients are so thankful for a cup of coffee, how could I possibly deny them that?
Personally, I am just so thankful to have a job in this difficult economic time, that I try to count my blessings. I understand that some nurses feel that they are not a waitress, but truly you are. Perhaps it is different where you work, but I've had so few patients that expect me to do cartwheels for them that it makes me want to do back flips for those who are thankful for the bare minimum.