I have been working as a case manager for both personal and work related injuries at a large automotive factory. There are several other case managers but they are not to forthcoming with help, tips, etc. This is my first case manager job,(passed CCM exam this month) and although I have been working there for a while I am still having trouble finding a good way to organize my files etc.
i currently follow 72 team members, some are out on personal medical leave, some are work restricted, some are in the return to work process, and some are out on workers comp. My office is in one part of the production line, not in cooperate offices, but out on the actual work floor. I have to take files with me when I go to the on site medical clinics and to meetings (which I have to drive in a golf cart to the other areas of the plant.)My office is shared with auto-workers, people eating their lunch, vendors etc, so I cannot leave files there when I am away from my desk. I document on both the factories computer system and my companies computer system, and my report, and can only put certain information on one. While I am at my desk it is loud, distracting, etc and I find that I document one place and miss others, and Internet is by a hotspot so it is not always reliable.
I am trying to find the best way to organize. What would you suggest, or what do you do? Should I use a three ring binder with a section for each team member, should I use a system like the Arc system ( by staples) , try to develop a system on the computer although internet access is limited? I notice that some of the other case managers in my factory use a 3 ring binder, others use a calendar with file folders stuck in it, one uses a big expandable brown folder file, but no one seems truly organized.
Thanks for your suggestions, sorry this got so long