That's a thought, the operator paging the Service Director (manager) - on Days (might interrupt some meetings) with her Charge Nurse her back up, and Supervisor on PM shifts. There is not a Nursing Supervisor on 7-3. We still haven't put the family call in place. I'm glad so far, though I'm very family supportive, I keep going back and forth about this. I'd love to be able to drop and investigate any call. The concern is mainly because the ICU Charge Nurse/RRT Nurse now has a full pt load. (budget) Granted it should be the lightest load, but that sets you up for transfers out and crash ins. Not to mention, are the other staff able to handle your load too while you're gone for at least an hour at a time. We aren't getting very many calls lately but we can't even attend all the RRT calls now, then add Family calls. As it is we've had to add the ED staff to our RRT staff if we can't go. On days there isn't a nursing supervisor so we have to attend the RRT calls.
So, do any of you have a Family Call system P&P to share?
One pro-thought for family calls: during night shift, a family member runs to the nurse's sta with an emegency situation and all the nurses are in pt rooms the family member would have a back up plan by calling the operrator with the family emergency code.