I need some advice. I am a new manager and my RN staff is, for the most part, pretty wonderful. My receptionist and aides, on the other hand, feel abused and and unappreciated by the RN's.
From what I am observing and hearing from the ancillary staff, I think the RN's are so close knit and cohesive that they don't realize they are ignoring the receptionist when she speaks to them. I also see that each RN forgets there are 16 other RN's asking the 3 aides to do things and don't realize how busy the aides are.
I have an RN staff meeting once a month with minutes recorded, because only half the staff is usually in attendance. The ancillary staff used to meet once a month, but the former manager stopped meeting because it became a B#@%* session.