Every one is entitled to a break; how they use it should be up to them. However it sounds like you're saying that this person was taking unauthorized breaks just to smoke?? If so you should not have...
So I'm curious are you still working as a Telephonic Nurse Case Manager? I'm very interested in this but can seem to get any bites with my resume. I have 19 years experience in Med-Surg, Cardiology...